NASHIRE PAGAN
Norwalk,CT
Summary
Strong dedication to helping customers resolve issues and cultivating a positive image of the company, looking to excel in the company and learn as much knowledge as I can.
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Wyndham Hotels & Resorts
Danbury, CT
04.2026 - Current
- Managed guest check-in and check-out processes, ensuring smooth transactions and customer satisfaction.
- Provided comprehensive information on flight schedules, services, and policies to enhance guest experience.
- Coordinated with ground staff to resolve operational issues and streamline passenger boarding procedures.
- Trained new front desk agents on systems, protocols, and customer service best practices to improve team performance.
Airline Customer Service Agent
Spirit Airlines Inc.
Queens, NY
12.2023 - 02.2026
- Provided exceptional customer service to passengers during check-in, boarding, and baggage claim processes.
- Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
Front Desk Agent
Avelo Airlines
New Haven, CT
11.2022 - 10.2023
- Greeted customers and provided assistance
- Assisted disabled customers
- Implement innovative customer service strategies to enhance the guest experience and foster brand loyalty.
Waiter/Host
Bubba Gump Shrimp Company
Brickell miami, FL
03.2021 - 06.2022
- Greeted and seated guests efficiently in a high-volume restaurant environment
- Managed a team of servers and coordinated seating arrangements
- Ensured top-notch customer service and resolved any guest concerns promptly
Night Auditor
Courtyard by Marriott
Boynton Beach, FL
03.2020 - 02.2021
- Night audits, checked guest in, looked at emails that could be important
Server
country club of Darien
Darien
06.2018 - 08.2019
- Develop creative ways to upsell menu items and specials to enhance the dining experience and increase revenue for the country club.
- Implement strategies to personalize the dining experience for members and guests, ensuring exceptional service and fostering long-term customer loyalty at the country club.
Education
High school diploma -
University of Connecticut
Litchfield, CT01-2020
Skills
- Customer service
- Problem-solving skills
- Cash handling
- Time management
- Listening skills
- Tourism knowledge
- Safety and security procedures
- Computer skills
Timeline
Front Desk Agent
Wyndham Hotels & Resorts
04.2026 - Current
Airline Customer Service Agent
Spirit Airlines Inc.
12.2023 - 02.2026
Front Desk Agent
Avelo Airlines
11.2022 - 10.2023
Waiter/Host
Bubba Gump Shrimp Company
03.2021 - 06.2022
Night Auditor
Courtyard by Marriott
03.2020 - 02.2021
Server
country club of Darien
06.2018 - 08.2019
High school diploma -
University of Connecticut