Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Nashonda Spears

Baltimore,MD

Summary

Dedicated Customer Service Representative with extensive experience across various industries. Known for maintaining high customer satisfaction through effective communication and conflict resolution. Strong team player committed to building rapport and enhancing client relationships. Customer-focused professional with a diverse background in service-oriented roles, enhancing client relationships through effective communication and problem-solving. Proven ability to navigate complex systems and deliver timely solutions, contributing to consistent customer satisfaction and operational efficiency.

Overview

16
16
years of professional experience

Work History

Call Center Representative

BNY Mellon
Wilmington, DE
10.2021 - Current
  • Provided fast, friendly, and knowledgeable assistance for routine inquiries and service complaints, improving customer experience.
  • Answered incoming calls, delivering professional and knowledgeable service to enhance customer satisfaction.
  • Navigated computer systems to efficiently review information and respond accurately to caller requests.

Quality Inspector

Ashley Furniture Warehouse
Ripley, MS
07.2020 - 07.2021
  • Inspected, tested and measured materials, products and installations against specifications.
  • Inspected and repaired products, ensuring alignment with project specifications.
  • Assessed finished items for defects, coordinating reworks to maintain quality standards.

Personal Care Assistant

Cook's Healthcare
New Albany, MS
02.2010 - 07.2020
  • Provided ongoing compassionate patient care for each client.
  • Ensured daily living standards by assisting clients with personal hygiene needs to promote dignity and well-being.
  • Assisted clients with bathing, dressing, and personal care to promote their comfort and hygiene.
  • Facilitated mobility and independence for disabled individuals while monitoring safety to enhance quality of life.
  • Coordinated meal planning to align with nutritional needs and preferences of clients.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.

Education

High School Diploma -

W.P. Daniel High School
New Albany, MS
05-2001

Skills

  • Call management
  • Customer service
  • Caller support
  • Needs assessment
  • Conflict resolution
  • Product knowledge
  • CRM Software Proficiency
  • Data gathering
  • Computer proficiency
  • Multitasking skills
  • Time management
  • Effective communication
  • Calm under pressure
  • Stress control
  • Service-oriented attitude
  • Positive Attitude
  • Team leadership

Education and Training

other

Timeline

Call Center Representative

BNY Mellon
10.2021 - Current

Quality Inspector

Ashley Furniture Warehouse
07.2020 - 07.2021

Personal Care Assistant

Cook's Healthcare
02.2010 - 07.2020

High School Diploma -

W.P. Daniel High School
Nashonda Spears