NASIM RICHARDSON
Philadelphia,PA
Summary
Hardworking and coachable employee with a background in technology and experience in multiple fields.
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Computer Technician
Tech Collect Pros
05.2022 - Current
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops.
- Assessed system hardware and software condition and prepared them for sale.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
- Trained customer employees and managers on machine use and maintenance.
- Assisted with disposal of outdated computers and ensured destruction of any sensitive data prior to recycling.
Advanced Repair Agent/Apple Pro
Geek Squad
08.2020 - 10.2022
- Arranged maintenance sessions to discover and mend inefficiencies.
- Performed regular upgrades to update systems and improve operability.
- Provided customers with troubleshooting, repair and support services within Windows and MacOS environments.
- Assembled, maintained and repaired system hardware.
- Completed partial or full dismantling of devices to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Maintained inventory of repair supplies and ordered parts.
- Explained diagnostic findings to customers and outlined repair or service options.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Used ticket system to track repairs of 100 devices weekly.
Merchandising Service Associate
Lowe's Home Improvement
06.2020 - 08.2021
- Adhered to safety protocols and policies to reduce workplace hazards.
- Rotated merchandise and displays to feature new products and promotions.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Arranged consistent shelves, bins and racks around store by following established planograms.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored and replenished display inventory and restructured according to available stock.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Responsible for installation and stocking of 5 large displays weekly.
Food Service Manager
Five Guys
02.2017 - 06.2020
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw training of more than thirty team members.
- Tracked food production levels, meal counts and supply costs.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Orchestrated positive customer experiences at all stages by overseeing every area of Five Guys restaurant operations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each shift.
- Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 15% food waste reduction.
- Managed employees throughout preparation and service of 400 meals per day.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
Education
High School Diploma -
New Foundations Charter High School
Philadelphia, PA06.2018
Skills
- Virus and malware prevention
- Operating system testing
- Network component installations
- Security best practices
- Peripheral repair
- Hardware and software installation
- Computer imaging
- Inventory management
- PC refurbishment
Accomplishments
- Currently completing course for Google Data Analyst Certification
Certification
- Five Guys Manager Training - 2018
- ServSafe Certified, Five Guys - 2018
Timeline
Computer Technician
Tech Collect Pros
05.2022 - Current
Advanced Repair Agent/Apple Pro
Geek Squad
08.2020 - 10.2022
Merchandising Service Associate
Lowe's Home Improvement
06.2020 - 08.2021
Food Service Manager
Five Guys
02.2017 - 06.2020
High School Diploma -
New Foundations Charter High School
- Five Guys Manager Training - 2018
- ServSafe Certified, Five Guys - 2018
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