Nasir Allah
Bedford
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/Assistant Manager
Dollar Tree and Family Dollar
Euless
03.2023 - Current
- Generated reports on customer service metrics such as response time, resolution rate.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Surpassed sales goals through implementation of successful marketing strategies.
- Maintained knowledge base of product information to provide accurate answers to customers' questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Overnight Security
Quell Protection
Bedford
09.2024 - 11.2025
- Led university overnight security and patrol operations and staff members, monitored building access, coordinated emergency response, and assisted students and staff.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Busser and Food Runner
Brinker Nation Chili's
Euless
04.2024 - 01.2025
- Assisted in the preparation of large parties and special events to ensure smooth service.
- Filled and served various beverages for customers.
- Bussed and reset tables in an orderly fashion.
- Took initiative to help others whenever necessary.
- Participated in team meetings to discuss service improvements and guest feedback.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Resolved guest complaints to maintain complete customer satisfaction.
- Greeted guests with friendliness and professionalism.
- Expedited food to tables to assist servers during busy periods.
- Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
- Carried trays of dishes to the kitchen for washing, supporting kitchen staff in maintaining cleanliness.
Customer Service
6 stones
Euless
10.2020 - 01.2023
- Monitored customer service requests and responded accordingly.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
Education
Physical Therapy -
Texas Wesleyan University
Fort Worth, TX05.2025
Skills
- Customer service
- Problem solving
- Time management
- Inbound and outbound calling
- Data entry accuracy
- Customer satisfaction measurement
- Interpersonal skills
- Product sales
- Product and service solutions
- Organizational skills
- Merchandise orders and exchanges
- Multitasking Abilities
- Staff training
- Teamwork skills
- Problem-solving abilities
- Problem resolution
Timeline
Overnight Security
Quell Protection
09.2024 - 11.2025
Busser and Food Runner
Brinker Nation Chili's
04.2024 - 01.2025
Customer Service Representative/Assistant Manager
Dollar Tree and Family Dollar
03.2023 - Current
Customer Service
6 stones
10.2020 - 01.2023
Physical Therapy -
Texas Wesleyan University