Nasir Everett
Norfolk,US
Summary
Versatile background in Office Administration work and customer service/money services with office operations and best practices. Familiar with security, service and clerical standards. Commended for taking on simultaneous tasks to support team needs. Offers excellent time management abilities paired with resourceful approach. Developed critical problem-solving and investigative skills in high-security environment, focusing on maintaining safety and integrity. Demonstrates strong capabilities in risk assessment and asset protection. Seeking to transition into new field where these skills can contribute to organizational success.
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Asset Protection Investigator
Walmart
Norfolk, VA
06.2026 - Current
- Conducted thorough investigations into theft incidents, utilizing surveillance systems and data analysis techniques.
- Collaborated with law enforcement to provide evidence and support criminal prosecutions.
- Developed and implemented loss prevention strategies, enhancing store safety protocols and reducing shrinkage.
- Analyzed incident reports to identify patterns, contributing to proactive measures against potential risks.
- Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards.
Services Host Team Associate
Walmart Supercenter
Norfolk, VA
11.2024 - 06.2026
- Greeted customers, answered inquiries, and provided detailed information on products and store services to ensure a positive shopping experience.
- Managed high-volume cash, check, and credit card transactions accurately, reducing errors by maintaining precise records.
- Processed returns, exchanges, and refunds efficiently using the POS system, ensuring adherence to company policy.
- Handled escalated customer issues, complaints, and service recovery with patience and professionalism to boost satisfaction.
- Maintained comprehensive knowledge of product offerings to provide informed guidance to customers.
- Provided feedback on common customer concerns, contributing to process improvements and training materials.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Office Administration Vocational Training Student
Harpers Ferry Job Corps
Harpers Ferry, WV
11.2023 - 04.2024
- Pursued certifications in fluency of versatile Microsoft Office Software.
- Served as a Dorm leader and Detail coordinator.
- Former Youth2Youth Vice President
- Master IC3 Certified
- Microsoft Office Specialist PowerPoint Certified
- Microsoft Office Specialist Word Certified
- Microsoft Office Specialist Excel Certified
Cashier
Food Lion
Bear, DE
10.2023 - 11.2023
- Exhibited proficient time management.
- Maintained accuracy during peak periods.
- Monitored expired items in the checkout aisle.
- Improved checkout flow.
- Improved efficiency during peak hours.
- Improved checkout flow.
Education
High School Diploma -
Granby High School
Norfolk, VA01-2023
Skills
- Teamwork
- Office Support
- Office Organization
- Microsoft Office
- Customer Service
- Computer Skills
- Time Management
- Critical Thinking Skills
- Proficient in using pallet jacks
- Multi-tasking in fast-paced environments
- Training and mentoring new associates
- Efficient team collaboration
- Problem-solving in high-pressure environments
- Video monitoring
- Incident reporting
- Access control
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Master IC3 Digital Literacy Certified
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Word
Languages
English
Native or Bilingual
Timeline
Asset Protection Investigator
Walmart
06.2026 - Current
Services Host Team Associate
Walmart Supercenter
11.2024 - 06.2026
Office Administration Vocational Training Student
Harpers Ferry Job Corps
11.2023 - 04.2024
Cashier
Food Lion
10.2023 - 11.2023
High School Diploma -
Granby High School