Experienced transportation operations professional with hands-on experience safely handling and transporting thousands of pieces of passenger baggage in a fast-paced, high-volume environment. Skilled in baggage tracking, loading and unloading, passenger assistance, equipment operation, and maintaining strict safety standards. Proven ability to work efficiently under pressure, coordinate with team members, resolve issues quickly, and maintain a strong focus on accuracy, safety, and customer service.
• Station Navigation: Guide travelers through busy concourses, answer general travel questions, and assist passengers with priority pre-boarding onto trains.