Summary
Overview
Work History
Education
Skills
Timeline
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Nasjah Smith-Jackson

Reisterstown,MD

Summary

Dynamic manager with 6+ years of experience in customer service and team leadership. Achieved becoming management 1 year into the business. Skilled in driving sales and enhancing customer experiences through effective communication and problem-solving. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

7
7
years of professional experience

Work History

Manager

Chick-fil-A
04.2019 - 04.2025
  • Managed and motivated employees to be productive and engaged in work
  • Prioritize task and manage multiple responsibilities simultaneously
  • Effectively communicate with employees and customers
  • Managing weekly, monthly and daily goals
  • Lead the team with serving customers while maintaining the standards to provide genuine hospitality and customer experience
  • Utilize impeccable organizational skills and attention to detail at accurately calculate customer’s transactions, which results in handling over 25k per day

Crew Team Member

Wendy’s
01.2018 - 05.2019
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Education

Franklin High School
Reisterstown, MD

Real Estate School

Elite Learning Academy

Skills

  • Customer service
  • Marketing
  • Sales
  • Time management
  • Verbal and written communication
  • Account Management
  • Organizational
  • Adaptability

Timeline

Manager

Chick-fil-A
04.2019 - 04.2025

Crew Team Member

Wendy’s
01.2018 - 05.2019

Franklin High School

Real Estate School

Elite Learning Academy

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Nasjah Smith-Jackson