Nasr Madar
Indianapolis
Summary
Dynamic and results-driven professional with a diverse background in aviation operations, human resources, and administrative support, consistently delivering excellence in high-pressure, fast-paced environments. Proven ability to adapt quickly and effectively, whether working independently or collaboratively within a team. Renowned for exceptional communication skills, cross-cultural sensitivity, and an unwavering work ethic that drives success. Committed to leveraging these strengths to contribute positively to organizational goals and foster a productive workplace atmosphere.
Overview
14
14
years of professional experience
Work History
Station Operations Representative
United Airlines
09.2022 - Current
- Directed daily station operations, emphasizing gate oversight, flight documentation, and vendor management. Collaborated with ramp personnel and ground operations to enhance efficiency in aircraft turnarounds and on-time departures. Oversaw gate-area customer service, fostering clear communication and effective resolutions during irregular operations. Mentored peers in maintaining station certifications and gate agent qualifications, instilling a robust safety-first culture. Leveraged experience as a lead qualified agent and a background in baggage service management.
SR. Operations Admin II-HR
FEDEX
11.2021 - 09.2022
- Managed comprehensive recruitment processes for package handler positions, encompassing job postings, candidate evaluations, interview coordination, offer extensions, onboarding, and exit interviews. Oversaw applicant tracking system workflows and actively represented the organization at job fairs and recruitment events to attract top talent. Delivered administrative support across multiple operational functions, including line haul coordination, records management, quality assurance, and customer service initiatives. Conducted audits and reviews of HR documentation to uphold accuracy, ensure compliance, and facilitate timely recordkeeping.
- Self-motivated, with a strong sense of personal responsibility.
Counselor/Coach
Youth Development Specialist
Lake Como, PA
05.2014 - 08.2020
- Oversaw camper development in basketball and tennis, facilitating skill enhancement while championing teamwork and sportsmanship. Developed and executed daily programming that advanced personal growth and independent living competencies, aligning with overall camp objectives and supervision standards. Implemented weekly ESL instruction for foreign campers and contributed to planning activities, managing administrative tasks, and conducting camper evaluations.
Student Admissions Assistant
Wartburg College
Waverly, IA
09.2012 - 05.2015
- Managed communications for the Admissions department, handling phone, email, and in-person inquiries while coordinating information flow with the Admissions Director and staff. I regularly used Outlook, Excel, Word, PowerPoint, and Windows to organize data and correspondence. I conducted interviews with prospective students during Scholarship Day and supported out-of-state recruitment efforts. Additionally, I served as a Student Ambassador, providing campus tours and helping new students transition into college life.
Education
Bachelor's - Psychology, Industrial-Organizational Psychology
University of Northern Iowa
Cedar Falls05-2018
Skills
- Workday
- Aviation Operations Coordination
- Safety Compliance
- Student Pilot
- Interviewing
- Customer Service
- Passenger Support
- Conflict Resolution
- Vendor Relations
- Recruiting
- Onboarding
- Compliance Audits
- Microsoft Office Suite
- Windows
- Operational efficiency
- Workload prioritization
- Time management
- Data management
- Excellent communication
Timeline
Station Operations Representative
United Airlines
09.2022 - Current
SR. Operations Admin II-HR
FEDEX
11.2021 - 09.2022
Counselor/Coach
Youth Development Specialist
05.2014 - 08.2020
Student Admissions Assistant
Wartburg College
09.2012 - 05.2015
Bachelor's - Psychology, Industrial-Organizational Psychology
University of Northern Iowa