NASSIM ABBASSI
2305 I-20 Ste 140 -164, Grand Prairie,,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level it position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
IT Manager
DGSN
10.2010 - 05.2024
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Coordinated technical training and personal development classes for staff members.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Communicated regularly with customers concerning data exchange and technology integration.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Oversaw development and implementation of improvements to support network operations.
- Implemented and maintained technology and software budget.
- Coordinated secure system access of users to various department systems and platforms.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Managed life cycle replacement of hardware and software.
- Guided organizational technology strategy and roadmaps.
- Delivered strategic guidance on technology investments by conducting thorough market research and presenting recommendations to senior leadership.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Created and terminated user's accounts from start to finish in business applications.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Customized and repaired technology based on staff requests.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Assisted in development of long-term strategies to grow department and resources.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Help Desk Technician
ONCF
02.2009 - 11.2010
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Assisted with updating technical support best practices for use by team.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Implemented preventative measures that reduced recurring technical issues faced by users, increasing overall efficiency levels.
- Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
- Optimized helpdesk workflows by identifying areas for improvement and implementing necessary changes.
- Supported end-users in various applications to optimize their productivity and performance.
- Documented support interactions for future reference.
- Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
- Configured hardware and granted system permissions to new employees.
- Developed strong relationships with clients through excellent communication skills, earning respect as a trusted advisor on IT-related matters.
- Provided on-call support for critical issues related to Software.
- Maintained and updated Type customer service database.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
Education
DEES - System And Network
ESR
Rabat,morocco07.2010
Level Bachelor Degrees+ 2 Years - Computer System Maintenance Technician
ESR
Rabat,Morocco07.2007
Skills
- IT Asset Management
- Network Administration
- Technical Troubleshooting
- Team Development
- Team Collaboration
- Application support
- IT Compliance
- IT Infrastructure
- Cybersecurity best practices
- Operating system management
- Information Security
- Documentation Management
- Virtualization
- IT risk management
- IT resource use
- User Support
- IT infrastructure proficiency
- Infrastructure Planning
- Department management
- Budget Control
- Requirements Analysis
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Professional Working
Timeline
IT Manager
DGSN
10.2010 - 05.2024
Help Desk Technician
ONCF
02.2009 - 11.2010
DEES - System And Network
ESR
Level Bachelor Degrees+ 2 Years - Computer System Maintenance Technician
ESR