Summary
Overview
Work History
Education
Skills
Timeline
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Nassima Nakhli

Lakewood,NJ

Summary

Accomplished Manager and Business Student skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Family Dollar
01.2022 - Current
  • Managed opening and closing procedures independently while filling paperwork and completing midday or nightly deposits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained new employees on proper protocols and customer service standards.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Fulfillment Expert

Target Corporation
09.2021 - 01.2022
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Cashier/Stocker Associate

Burlington
02.2021 - 08.2021
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Answered questions about store policies and addressed customer concerns.

Server

McDonalds
05.2019 - 10.2020
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Associate of Applied Science - Managerial Business

Ocean County College
Toms River
12.2023

High School Diploma -

Lakewood High School
Lakewood, NJ
06.2020

Skills

  • Reading Comprehension
  • Google Docs
  • Business Management Principles
  • Microsoft Office
  • Microsoft Excel
  • Data Accuracy
  • Order Picking and Processing
  • Excellent Communication
  • Social Media Platforms
  • Team Member Development
  • Creative Strategies
  • Staff Management

Timeline

Assistant Store Manager

Family Dollar
01.2022 - Current

Fulfillment Expert

Target Corporation
09.2021 - 01.2022

Cashier/Stocker Associate

Burlington
02.2021 - 08.2021

Server

McDonalds
05.2019 - 10.2020

Associate of Applied Science - Managerial Business

Ocean County College

High School Diploma -

Lakewood High School

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Nassima Nakhli