Tori Glade
Raleigh,NC
Summary
Enthusiastic general manager with 8 years of experience managing multiple employees. Talented at workflow oversight, leading team building and customer service quality activities and coaching workers. Decisive leader with clear direction, excellent problem-solving and customer service skills.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Rite Aid
California, PA
06.2020 - 06.2022
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
Mendokers Quality Bakery
Jamesburg, NJ
06.2012 - 09.2017
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant Store Manager
Petsmart
Garner, NC
07.2022 - Current
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored new team members on customer service best practices and operational standards.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Developed promotional displays that enhanced product visibility, driving customer engagement and sales.
- Coordinated team schedules to maintain adequate staffing levels during peak hours and special events.
- Analyzed sales data to identify trends, enabling strategic adjustments in merchandising strategies.
- Led store meetings focused on performance improvement, fostering a culture of accountability among staff.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty through exceptional service delivery.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
High School Diploma -
Monroe Township High School
Monroe Township, NJ06.2012
Skills
- Scheduling and Coordinating
- Monetary Transactions
- Team Member Motivation
- Constructive Feedback
- Corrective Actions
- Payroll Verification
- Money Transfers
- Employee Coaching and Motivation
- POS Inventory System Operation
- Administration and Reporting
- Effective Listening and Communication
- Reading Comprehension
- Guest Satisfaction
- Bank Deposit Preparation
- Emergency Situations
- Team Meetings
- Suggestive Selling
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Upselling Products and Services
- Telephone Management
- Call Transfers
- Microsoft Exchange
- Answering Customer Questions
Timeline
Assistant Store Manager
Petsmart
07.2022 - Current
Assistant Store Manager
Rite Aid
06.2020 - 06.2022
General Manager
Mendokers Quality Bakery
06.2012 - 09.2017
High School Diploma -
Monroe Township High School