Kimberly Reimann
Grangeville,ID
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Family Dollar
09.2023 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff, fostering a collaborative team environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Trained and guided team members to maintain high productivity and performance metrics.
Dept. Manager
McDonald's
07.2019 - 08.2023
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
Shift Supervisor
Dairy Queen Grill & Chill
08.2015 - 05.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
High School Diploma -
Spackenkill High School
Poughkeepsie, NYSkills
- Supervisory Abilities
- Company Standards Enforcement
- Motivational Leadership
- Supervisor
- Scheduling and Coordinating
- Retail Management
- Employee Relationships
- Staff Development
- Customer Engagement
- Staff Hiring and Retention
- Guest Satisfaction
- Directing Team Members
- Recruiting and Hiring
- Managing Operations and Efficiency
- Managing Cash Register
- Scheduling
- POS Software
Certification
Serve Safe Certified
Timeline
Assistant Store Manager
Family Dollar
09.2023 - Current
Dept. Manager
McDonald's
07.2019 - 08.2023
Shift Supervisor
Dairy Queen Grill & Chill
08.2015 - 05.2019
High School Diploma -
Spackenkill High School