Nastacia Green
808 Gristina Ct,SC
Summary
Dynamic Shift Manager with a strong background in supervising operations and training staff. Known for resolving customer complaints efficiently and maintaining high service standards, contributing to increased customer loyalty and team productivity.
Overview
18
18
years of professional experience
Work History
Shift Manager
McDonalds
06.2018 - Current
- Supervised daily operations to ensure optimal service and food quality standards.
- Trained and mentored team members on customer service protocols and operational procedures.
- Managed inventory levels, reducing waste through effective stock control practices.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Ensured compliance with health and safety regulations, maintaining a safe work environment for staff and customers.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
Sales Associate
Family Dollar
Columbia SC
06.2019 - 08.2023
- Assisted customers with product selection, providing exceptional service and support.
- Maintained inventory accuracy through regular stock checks and effective organization.
- Operated cash register efficiently, processing transactions and managing cash flow.
- Trained new sales associates on store policies, procedures, and customer engagement techniques.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
- Collaborated with team members to maintain a clean and organized sales floor environment.
- Analyzed sales trends to identify opportunities for improvement in product placement and promotions.
Scaffold Builder
Graycor
Des Moines, IA
09.2013 - 02.2016
- Constructed and dismantled scaffolding systems in compliance with safety regulations.
- Collaborated with team members to execute project plans efficiently and effectively.
- Inspected scaffolding materials for quality assurance prior to assembly.
- Trained and mentored junior scaffold builders on best practices and safety protocols.
Shift Manager
McDonald's
Leesville, LA
05.2008 - 06.2012
- Implemented staff scheduling to optimize labor efficiency during peak hours.
- Conducted regular performance evaluations to identify areas for improvement among team members.
- Coordinated promotional activities, driving increased foot traffic during special events.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
GED -
Swainsboro Tech
Swainsboro, GA05.2009
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Punctual and reliable
- Mentoring and coaching
- Inventory controls
- Shift leadership
Timeline
Sales Associate
Family Dollar
06.2019 - 08.2023
Shift Manager
McDonalds
06.2018 - Current
Scaffold Builder
Graycor
09.2013 - 02.2016
Shift Manager
McDonald's
05.2008 - 06.2012
GED -
Swainsboro Tech