Nastasha Guadalupe
Chicopee,MA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
6
6
years of professional experience
Work History
Store Manager
AT&T Wireless
West Hartford, CT
06.2019 - Current
- Providing effortless customer service while working on building customer solutions to instill product values to attain monthly and weekly quotas
- Support and contribute with team members to create positive and energetic working environment to focus on providing exceptional customer satisfaction
- Maintaining product and service knowledge to ensure seamless customer experience
- Meet or exceed sales KPI goals by ensuring the highest level of customer service and quality of sales
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Key Holder, Mobile Expert, Retail
T-Mobile
West Springfield, MA
04.2016 - 06.2019
- Developing positive team cultures and effective team selling environment with open communication , positive rapport with customers and coworkers, and role playing in order to ensure maintaining knowledge on company’s newest products and promotions
- Maintains operational excellence and superior customer service by accurately and efficiently processing routine T-mobile servicing transactions and customer requests
- Utilizing sales techniques to uncover customer needs and adhere to T-mobile’s products and services.
- Social Media Ambassador (Twitter- Facebook) for current location helping promote current promotions and to help drive store traffic in order to convert into opportunities for location
Education
No Degree - Business Management
Springfield Technical Community College
Springfield, MASkills
- Start to finish training of entry level reps
- Systematic sales processes
- Ability to consistently attain and exceed sales quotas
- Body language coaching
- Rapport building as a skill
- Systematic Operational Management Duties
- Identifying and analyzing needs and budgets
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
AT&T Wireless
06.2019 - Current
Key Holder, Mobile Expert, Retail
T-Mobile
04.2016 - 06.2019
No Degree - Business Management
Springfield Technical Community College