Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nastasha Ciara Guerrero

Miami

Summary

Dynamic hospitality professional with proven expertise in POS system operations and team leadership, demonstrated across roles at Blue Martini, Glass And Vine, and Duffys. Excelled in enhancing guest experiences and boosting sales through strategic service and problem-solving skills. Achieved significant improvements in service efficiency and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Server

Blue Martini
Miami
08.2022 - 09.2024
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Stocked service areas with supplies during slow periods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Filled condiments and napkin containers during slack periods.

Hostess

Glass And Vine
Miami
05.2022 - 07.2022
  • Greeted guests warmly upon arrival, seating them promptly.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered phone inquiries to schedule and confirm reservations and respond to service questions.

Foodrunner

Duffys
Miami
09.2021 - 01.2022
  • Facilitated communication between the kitchen and the dining staff to enhance guest experience.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Assisted in preparing dishes for service by garnishing and checking presentation.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Monitored food quality before serving, ensuring all dishes met establishment standards.

Education

High School Diploma -

Kendell Greens
Miami, FL
06-2022

Some College (No Degree) - Marketing

Miami Dade College
Miami, FL

Skills

  • Cash handling
  • Point of sale (POS) system operations
  • Sales techniques
  • Professional appearance
  • Team leadership
  • Problem Solving

Timeline

Server

Blue Martini
08.2022 - 09.2024

Hostess

Glass And Vine
05.2022 - 07.2022

Foodrunner

Duffys
09.2021 - 01.2022

High School Diploma -

Kendell Greens

Some College (No Degree) - Marketing

Miami Dade College
Nastasha Ciara Guerrero