Nastasha Whittington
Humble
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
15
15
years of professional experience
Work History
Bus Driver
Aldine ISD
08.2019 - Current
- Maintain abreast knowledge of logistic plan and real-time route changes
- Inspect transport vehicles to maximize safety
- Maintain route awareness, pick-ups, and drop schedules
- Maintain stop accuracy while observing laws and regulations
- Provide outstanding customer service to passengers, receivers, colleagues, and management
- Consistent and effective communication with dispatch through digital communication
- Maintain accurate and effective communication
Patient Transport
Williams Transport
04.2021 - 12.2022
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Accepted daily transport assignments and transport decedents from private homes, hospitals and county morgues.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
Bus Driver
Beaumont ISD
08.2015 - 07.2019
- Adequately and accurately articulate stops along the route to optimize rider experience
- Provide outstanding customer service to passengers, receivers, colleagues, and management
- Maintain consistent and efficient communication with dispatch
- Assess, memorize, and execute a logistic travel schedule
- Maintain stop accuracy while observing laws and regulations
- Coordinate accurate alternative routes that maintain protocols
- Staying abreast of ADA and providing privacy while serving diverse ability populations best
Customer Support Specialist
ACS Xerox
08.2010 - 05.2015
- Helped large volume of customers every day with positive attitude and focus on Sprint customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume call center setting, prioritizing tasks to keep up with challenging deadlines.
- Configured hardware, devices, and software to troubleshoot customer devices.
- Helped streamline repair processes, start up accounts, and update procedures for support action consistency.
Education
Associates - Cybersecurity
University of St. Thomas
Houston, TX12.2023
Massage Therapy - undefined
Vista College
Beaumont, TX06.2016
Health Unit Coordinator - undefined
Lamar University
Beaumont, TX08.2002
Skills
- Call center experience
- Cell phone CSR
- Operate multi-line telephone
- Logistics CSR
- Dispatch
- Cash handler/cashier
- Written/Verbal communication
- Typing 60 wpm
- Time management
- Critical thinking
- Data entry
- HIPAA
- Medical terminology
- Patient Care
- Transport Hazardous Materials
- Motorcoach
- Commercial driving
- DOT regulations
- Disability awareness
Timeline
Patient Transport
Williams Transport
04.2021 - 12.2022
Bus Driver
Aldine ISD
08.2019 - Current
Bus Driver
Beaumont ISD
08.2015 - 07.2019
Customer Support Specialist
ACS Xerox
08.2010 - 05.2015
Massage Therapy - undefined
Vista College
Health Unit Coordinator - undefined
Lamar University
Associates - Cybersecurity
University of St. Thomas
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