Customer Service Representative
Open To Work
Nastasia Brown
Applebee's
Brooklyn,NY
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Customer Service Representative
Work Type
Full TimePart Time
Location Preference
Remote
Important To Me
Work from home option
3
Years of experience
Customer service professional with experience in hospitality, residential services, and client support. Skilled in customer service, client intake and assessment, crisis intervention, conflict resolution, and handling sensitive situations with professionalism and empathy. U.S. Army veteran recognized for strong work ethic, adaptability, teamwork, and reliability. Committed to providing efficient, respectful service and creating positive experiences for clients and customers.
Work History
Server/Host
9 Months- Greeted customers promptly in a friendly and courteous manner.
- Coordinated with hosts, expo, and kitchen staff to ensure seamless service during peak hours.
- Handled guest issues calmly and ensured guest satisfaction before checkout.
- Operated point of sale (POS) system and managed cash handling accurately.
- Managed multiple tables efficiently, ensuring timely order delivery and attentive service.
- Provided exceptional customer service, enhancing guest satisfaction and fostering repeat business.
Residence Counselor
5 Months- Supported residents in activities of daily living (ADLs), including personal care, meal preparation, and medication administration according to care plans, enhancing overall resident well-being.
- Handled a high volume of incoming calls at the front desk, ensured prompt and professional communication and managed accurate call routing.
- Monitored client progress and adjusted treatment plans to ensure optimal outcomes.
- Facilitated individual and group counseling sessions to support client emotional well-being.
- Conducted crisis intervention and provided immediate support during emergency situations.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Residential Aide
4 Months- Ensured compliance with facility policies and safety procedures, supporting individualized treatment goals for residents.
- Monitored resident behavior and emotional state, documented observations, and promptly reported concerns to clinical staff, facilitating timely interventions.
- Provided daily support and supervision to residents in a mental health facility, enhancing safety, stability, and overall well-being.
- Conducted client intake interviews and assessments to determine eligibility and facilitate placement into shelter services.
Shift Supervisor
10 Months- Conducted daily facility inspections and verified resident headcounts to ensure safety, compliance, and accountability
- Maintained accurate filing systems and performed essential administrative duties, including preparing shift reports, updated log books, and documented incident reports
- Oversaw team operations and effectively managed personnel and strategically delegated daily tasks and responsibilities to ensure optimal workflow, productivity, and alignment with organizational goals
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained and mentored team members on effective client service techniques.
Education
Pharmacy Technician Certification - Pharmacy
High School Diploma
Skills
Exceptional customer service
Team Coordination
Crisis intervention
Intake interviewing
HIPAA
Conflict Resolution
Strong work ethic
Accomplishments
U.S. Army – Honorable Discharge — Successfully completed military service and received an Honorable Discharge, reflecting satisfactory performance, conduct, and fulfillment of service obligations.
Timeline
Server/Host
Applebee's
10.2025 - 07.2026Read More
Residence Counselor
The Bridge
05.2025 - 10.2025Read More
Residential Aide
BRC (Bowery Residence Committee)
01.2025 - 05.2025Read More
Shift Supervisor
VIP Services
02.2024 - 12.2024Read More
Access Institute
Pharmacy Technician Certification from Pharmacy
Read More
Francis Lewis High School
High School Diploma
Read More