Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Nastasia Knight

Yukon,OK

Summary

Proactive professional with experience in customer service, known for critical thinking and adaptability. Successfully resolved inquiries and streamlined operations, contributing to improved customer loyalty and team performance.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

T-Mobile
Oklahoma City, OK
07.2024 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed account changes and technical support requests efficiently for diverse clientele.
  • Collaborated with team members to enhance service delivery and customer satisfaction.
  • Utilized CRM software to track customer interactions and maintain accurate records.
  • Assisted customers with account management and technical support for various services.
  • Adapted quickly to new software tools while providing timely assistance to clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Customer Service Representative

Costco
Oklahoma City, OK
08.2023 - 07.2025
  • Assisted in training new representatives on company policies and service protocols.
  • Identified opportunities for process improvements to streamline operations and reduce response times.
  • Conducted follow-up calls to ensure resolution satisfaction, fostering customer loyalty.
  • Adapted quickly to new product launches, providing customers with up-to-date information and support.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Associate of Science - Practical Nursing

Oklahoma City Community College
Oklahoma City, OK
2028

High School Diploma -

Yukon High School
Yukon, OK
05.2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Promotional support
  • System implementation
  • Record preparation
  • Call center experience

Timeline

Customer Service Representative

T-Mobile
07.2024 - Current

Customer Service Representative

Costco
08.2023 - 07.2025

Associate of Science - Practical Nursing

Oklahoma City Community College

High School Diploma -

Yukon High School
Nastasia Knight