Proactive professional with experience in customer service, known for critical thinking and adaptability. Successfully resolved inquiries and streamlined operations, contributing to improved customer loyalty and team performance.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
T-Mobile
Oklahoma City, OK
07.2024 - Current
Resolved customer inquiries through effective communication and problem-solving techniques.
Processed account changes and technical support requests efficiently for diverse clientele.
Collaborated with team members to enhance service delivery and customer satisfaction.
Utilized CRM software to track customer interactions and maintain accurate records.
Assisted customers with account management and technical support for various services.
Adapted quickly to new software tools while providing timely assistance to clients.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Customer Service Representative
Costco
Oklahoma City, OK
08.2023 - 07.2025
Assisted in training new representatives on company policies and service protocols.
Identified opportunities for process improvements to streamline operations and reduce response times.
Conducted follow-up calls to ensure resolution satisfaction, fostering customer loyalty.
Adapted quickly to new product launches, providing customers with up-to-date information and support.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.