Nastasia Lane
Albuquerque,NM
Summary
Dynamic professional with a proven track record at the City Of Albuquerque, Senior Affairs, enhancing participant satisfaction. Expert in operations support and fostering teamwork, demonstrated through exceptional customer service and efficient multitasking. Achieved significant improvements in administrative efficiency and client relationships through meticulous organization and collaboration.
Overview
17
17
years of professional experience
Work History
Program Assistant II
City Of Albuquerque, Senior Affairs
03.2022 - Current
- Increased participant satisfaction by regularly evaluating feedback and making necessary adjustments.
- Coordinated event logistics and attendee registration processes.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Prepared clearly written and formatted documents and reports.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Followed directions from management to complete daily paperwork and computer data entry.
- Performed wide-ranging administrative, financial and service-related functions.
- Maintained customer service success rates by quickly resolving issues.
- Proofread and edited documents for accuracy and grammar.
Donor Care Specialist III
Vitalant
08.2017 - 10.2021
- Enhanced donor satisfaction by providing excellent customer service and addressing their concerns promptly.
- Increased donor retention through timely follow-up communications and personalized outreach efforts.
- Managed donor database effectively, ensuring accurate record-keeping and streamlined reporting processes.
- Contributed to positive work environment by fostering strong relationships with colleagues and supporting team initiatives.
- Evaluated current stewardship practices to identify areas of improvement, implementing changes that led to enhanced donor engagement levels.
- Served as knowledgeable advocate for organization's mission during public outreach events or networking functions.
- Managed donor complications arising from donation process.
- Recruited and converted donors for automated procedures.
- Determined eligibility of prospective donors based upon evaluation of health history and physical findings.
- Took initiative to demonstrate process to donors and improve comfort with procedures such as phlebotomy.
- Coordinated events to encourage community involvement and increase awareness of organization's mission.
- Attended events to develop professional network of potential donors.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Quality Assurance Supervisor
BPL Plasma Inc.
05.2007 - 05.2017
- Trained, developed, and scheduled center quality staff (4 subordinates). To include performance evaluations and progressive discipline as needed per company policies.
- Monitored production operations for compliance with specifications and promptly reported deviations. Review of calibration, qualification, validation, and manufacturing records to ensure compliance with SOP and regulatory requirements.
- Perform final QA review and release for all product shipments and associated documents in order to ensure shipments met customer specifications as needed.
- Reviewed center tracking and trending data and determined appropriate corrective/ preventative actions to improve center operations and strengthen employees.
- Co- hosted customer, regulatory, and internal audits of center. Responsible, in part, for all audit responses.
- Co- host monthly staff meetings with management team, discussing quality issues as well as center or company noted trends in deviations.
Education
Associate of Science - Health Sciences
Central New Mexico Community College
Albuquerque, NM06.2027
High School Diploma -
Highland High School
Albuquerque, NM05.2002
Skills
- Fast learner
- Teamwork and Collaboration
- Driven and Outgoing
- Multitasking and Organization
Timeline
Program Assistant II
City Of Albuquerque, Senior Affairs
03.2022 - Current
Donor Care Specialist III
Vitalant
08.2017 - 10.2021
Quality Assurance Supervisor
BPL Plasma Inc.
05.2007 - 05.2017
Associate of Science - Health Sciences
Central New Mexico Community College
High School Diploma -
Highland High School
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