Nastassia Clay
Pflugerville,TX
Summary
Organized and motivated employee seeking full-time employment. Eager to support clients dealing with a mental health crisis while managing both telephone and text support communications.
Overview
8
8
years of professional experience
Work History
Preschool Teacher
Childcare Careers
Austin, TX
03.2023 - Current
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Provide information about different children service's that parent's can seek for medicaid, community referrals and support.
- Focus on customer care, wherein the student will find ways to best meet the needs of parents.
- Administered and documented results of student assessments and screenings.
Professional Nanny
Jovie Childcare
Austin, TX
07.2023 - 02.2024
- Handle crisis calls, texts, and chats by providing crisis intervention services and risk assessments in case of an emergency from parents or company.
- Complete initial screenings to see to see the right care for care plan for their child.
- Provided emotional support during difficult times for both child and family members.
- Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
Tax Examiner
Internal Revenue Service, IRS
Austin, TX
12.2020 - 03.2023
- Conducted tax research using various resources and tools to verify proper compliance and tax filings to the clients advantage based on current tax laws.
- Delivered excellent customer service when responding to inquiries from taxpayers regarding their accounts or payments due.
- Handle crisis calls, texts, and chats by providing crisis intervention services and risk assessments, while handling tax payer disputes.
- Provide information about IRS services.
Patient Care Technician
Ascension Seton
Austin, TX
01.2018 - 01.2020
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Provided excellent customer service by establishing trusting relationships with clients by demonstrating empathy and understanding towards them.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
Substitute Teacher, K-12
Austin Independent School District
Austin, TX
01.2016 - 12.2019
- Handle crisis calls, texts, and chats by providing crisis intervention services and risk assessments for students and parents.
- Created a safe environment conducive to learning for special education students.
- Established positive relationships with students and their families.
Education
Master of Science - Developmental Psychology
Walden University
Minneapolis, MNBachelor of Arts - Early Childhood Education
Ashford University
San Diego, CAAssociate of Arts - Business
Ashford University
San Diego, CASkills
- Customer Service
- Behavioral Health
- Crisis Assessment
- Safety Planning
- Community Involvement
References
References available upon request.
Timeline
Professional Nanny
Jovie Childcare
07.2023 - 02.2024
Preschool Teacher
Childcare Careers
03.2023 - Current
Tax Examiner
Internal Revenue Service, IRS
12.2020 - 03.2023
Patient Care Technician
Ascension Seton
01.2018 - 01.2020
Substitute Teacher, K-12
Austin Independent School District
01.2016 - 12.2019
Master of Science - Developmental Psychology
Walden University
Bachelor of Arts - Early Childhood Education
Ashford University
Associate of Arts - Business
Ashford University
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