Summary
Overview
Work History
Education
Skills
Certification
Volunteering, photographer, fitness, reading, hiking,
Languages
Skills
Timeline
Generic

Nasthenka Diaz

Deer Park,TX

Summary

Friendly and energetic receptionist with background in various office settings, committed to delivering excellence in all facets of customer service and administrative support. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Hardworking and passionate job seeker with strong organizational skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sales Associate

Martin’s Hardware and Lumber
08.2024 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Server/runner

Guard And Grace
06.2024 - Current
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server/host

Mariscos Ruta 16
03.2024 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Receptionist/Salesperson

Antonios Auto Sales
07.2016 - 06.2018
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.

Receptionist/Salesperson

Mario Motors
01.2011 - 06.2016
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Host/cashier

Hallaballos Nightclub
07.2011 - 02.2012
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Education

Associate of Arts - Real Estate

San Jacinto College District
Pasadena, TX
04.2022

Associate of Arts - Business

San Jacinto College District
Pasadena, TX
03.2021

High School Diploma -

Morton Ranch High School
Katy, TX
04.2009

Skills

  • File Management
  • Office Management
  • Customer/Client relations
  • Calendar Management

Certification

  • Real Estate, [Company Name] - [Timeframe]

Volunteering, photographer, fitness, reading, hiking,

I like taking my son to church the days we have food banks, we separate the food and organize a box for each person in need one of food. This teaches my son empathy for others, it helps him build social skills not only to him, but me. I love taking pictures since I remember, I also love to take care of my body and mind, by lifting weights and reading helps me a lot in that aspect of my life. 

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working

Skills

  • Professionalism

Timeline

Sales Associate

Martin’s Hardware and Lumber
08.2024 - Current

Server/runner

Guard And Grace
06.2024 - Current

Server/host

Mariscos Ruta 16
03.2024 - Current

Receptionist/Salesperson

Antonios Auto Sales
07.2016 - 06.2018

Host/cashier

Hallaballos Nightclub
07.2011 - 02.2012

Receptionist/Salesperson

Mario Motors
01.2011 - 06.2016

Associate of Arts - Real Estate

San Jacinto College District

Associate of Arts - Business

San Jacinto College District

High School Diploma -

Morton Ranch High School

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Nasthenka Diaz