Nasumbi Cuyler
Winter Haven
Summary
High-performing Claims Insurance Adjuster at GEICO with 3+ years of experience handling high-volume personal lines claims while consistently meeting Grade Level 63 performance standards. Demonstrated ability to deliver accurate claims resolutions, maintain regulatory compliance, and provide empathetic customer service in fast-paced environments. Active 06-20 All Lines Adjuster License with strong conflict resolution and documentation skills.
Overview
4
4
years of professional experience
Work History
Insurance Claims Adjuster
GEICO, Government Employees Insurance
Lakeland, FL
03.2022 - Current
- Consistently maintain Grade Level 63, meeting or exceeding expectations for quality, productivity, and customer experience
- Handle 50–70+ inbound and outbound claims calls daily, managing complex claim scenarios while maintaining accuracy and efficiency
- Investigate, evaluate, and resolve personal auto insurance claims in accordance with GEICO policies, state regulations, and compliance standards
- Clearly explain coverage determinations, liability decisions, and claim outcomes using empathetic and customer-focused communication
- Effectively de-escalate escalated and high-emotion claims, resolving conflicts while protecting customer relationships and brand reputation
- Accurately document claim activity, decisions, and correspondence in GEICO claims systems to ensure audit-ready and compliant files
- Manage multiple active claims simultaneously while meeting strict deadlines and performance goals
Education
High School Diploma -
Lake Region Highschool
Eagle Lake, FLSkills
- Claims Handling & Resolution
- Personal Auto Claims
- Liability & Coverage Analysis
- High-Volume Call Center Environment
- Customer Experience (CX)
- Conflict Resolution & De-escalation
- Regulatory & Policy Compliance
- Claims Documentation Accuracy
- Time Management & Organization
- Clear, Empathetic Communication
Languages
English
Native or Bilingual
Timeline
Insurance Claims Adjuster
GEICO, Government Employees Insurance
03.2022 - Current
High School Diploma -
Lake Region Highschool