Yvonne Shapiro
North Tonawanda,United States
Summary
Motivated professional offering Associates Degree in Criminal Justice. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.
Overview
18
18
years of professional experience
Work History
Insurance Claims Adjuster
Geico Insurance
Getzville, NY
10.2005 - 04.2006
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Conducted interviews, gathered detailed information and completed field investigations.
- Obtained necessary information to complete proper evaluation of injury claims.
- Reviewed data to verify validity of claims and determine case management actions.
- Completed required investigations on referred files within established timeframes.
Police Officer, Uniformed Road Patrol
Henrico County Police Division
Henrico, VA
06.2000 - 10.2005
- Investigated criminal and traffic offenses.
- Apprehended suspects, prepared case reports and testified in courtroom hearings.
- Mediated domestic-related disturbances and protected victims from harm.
- Made arrests for violations of criminal laws and conducted background investigations.
- Served active warrants and subpoenas.
- Responded to calls related to DWI, felonies, misdemeanors, domestic abuse and animal rescue.
- Directed and controlled crowds at parades, funeral processions and sporting events.
- Searched vehicles, buildings, homes and property for evidence and stolen property.
- Communicated with subjects and witnesses to acquire and verify information relevant to roadway accident investigations.
- Wrote, reviewed and approved reports entered in county database.
Account Supervisor
Balzers Tool Coating Inc.
Amherst, NY
12.1987 - 06.2000
- Drove account growth, client satisfaction and retention to deliver business results in collaboration with executives.
- Discussed strategic direction to meet overall business and marketing objectives for clients.
- Monitored projects, disseminated information and answered concerns in order to cultivate and strengthen client relationships.
- Partnered with account team to drive long-term account planning, growth and success.
- Generated project update reports and drafted professional correspondence for business purposes.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
Education
Associate of Science - Criminal Justice
05.2005
Skills
- Claims file management processes
- Litigation resolution
- Interviewing techniques
- Strong interpersonal and communication skills
- Report writing
Education and Training
other
Timeline
Insurance Claims Adjuster - Geico Insurance
10.2005 - 04.2006
Police Officer, Uniformed Road Patrol - Henrico County Police Division
06.2000 - 10.2005
Account Supervisor - Balzers Tool Coating Inc.
12.1987 - 06.2000
Erie Community College - Associate of Science, Criminal Justice