Ronald Smith

Owner of an independent adjusting company. Supervise claims handling operations for adjusters across Florida, optimizing workflows and enhancing service delivery.

Analyze claims within coverage parameters while focusing on client relationship management.

Build relationships with insurance executives to advance claims leadership services and drive strategic partnerships.

Manage complex appraisals for commercial and residential property claims, enhancing resolution processes in Tampa area.

• Evaluate insurance claims for accuracy and compliance with company policies.
• Communicate effectively with policyholders to explain claim processes.
• Resolve disputes by negotiating settlements between parties involved.
• Review and evaluate insurance claims for coverage, accuracy, completeness and compliance with company standards.

Handled all aspects of complex property and casualty claims for commercial and residential properties in Tampa region. Supervised Florida-based adjusters to ensure efficient claims processing and quality assurance. Managed state-level P&L responsibilities to ensure profitability and align with revenue growth objectives. Negotiated local and national agreements, fostering strong relationships with insurance company executives to enhance collaboration. Engaged daily with clients to generate new business opportunities and retain existing relationships. Facilitated statewide staff training programs to improve adjuster capabilities and ensure consistent claims handling. Achieved significant revenue growth of 92% from 2012 through targeted marketing efforts. Doubled case referrals since 2012 by strengthening client partnerships across the Florida market.

• Evaluated insurance claims for accuracy and completeness.
• Engaged with clients to obtain required details for effective claims processing.
• Investigated claims by reviewing documentation and conducting interviews.

• Managed property and casualty claims for commercial and residential clients in the Tampa area. Supervised claims handling by adjusters statewide to ensure compliance and quality. Managed P&L for Florida operations, ensuring alignment of revenue, expenditures, and collections with organizational goals. Cultivated relationships with insurance executives through strategic face-to-face marketing and negotiations, leading to increased business opportunities. Generated new business while retaining existing clients through daily communications with stakeholders. Trained and developed a team of adjusters across Florida, improving claims handling quality and operational effectiveness. Achieved 64% revenue growth from 2009 to 2010 through effective sales strategies. Increased case referrals by 100% from 2009 to 2012 by fostering client relationships.
• Executed claims processing to comply with industry standards and regulations.
• Coordinated with cross-functional teams to resolve complex claims inquiries.
• Trained and mentored junior staff on claims handling procedures and policies.