Veselee Welsh
Jacksonville,FL
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Claims Adjuster
Progressive Insurance
01.2023 - Current
- Oversees full lifecycle management of auto claims, ensuring timely, accurate, and policy-compliant resolutions.
- Evaluates coverage eligibility and adjudicate claims based on investigative findings and policy provisions.
- Serves as primary point of contact for clients, claimants, providers, and attorneys.
- Exercise independent judgment in settlement evaluation and payment authorization while maintaining compliance with industry regulations and internal standards.
Insurance Claims Adjuster
Amica Mutual Insurance
08.2021 - 12.2023
- Conducted detailed investigations to determine liability and claim validity.
- Interpreted policy language to issue defensible coverage determinations.
- Coordinated with adverse carriers to gather critical claim information and facilitated claim resolution while balancing accuracy, fairness, and timeliness.
- Ensured adherence to procedural and regulatory requirements.
Savings Specialist
Goldman Sachs
08.2020 - 08.2021
- Managed client relationships within consumer banking operations.
- Opened and administered savings accounts and certificates of deposit while ensuring compliance with FDIC regulations and banking policies.
- Delivered high-quality client support and one-call resolutions, and guided clients through digital banking platforms and account management tools.
Education
Associate of Arts - Liberal Arts (University Transfer Degree), Business Administration
St. Johns River State College
Skills
- Claims investigation
- Motivation and initiative
- Legal compliance
- Policy interpretation
Certification
Property and Casualty Insurance License | Florida Department of Financial Services
CUST
- Claims Investigation & Resolution
- Policy & Coverage Analysis
- Risk Evaluation & Liability Review
- Regulatory & Compliance Adherence
- Client & Stakeholder Communication
- Dispute & Conflict Resolution
- Financial Transactions & Payment Processing
- Cross-Functional Coordination
- High-Volume Case Management
- Banking & Consumer Financial Services.
Timeline
Insurance Claims Adjuster
Progressive Insurance
01.2023 - Current
Insurance Claims Adjuster
Amica Mutual Insurance
08.2021 - 12.2023
Savings Specialist
Goldman Sachs
08.2020 - 08.2021
Associate of Arts - Liberal Arts (University Transfer Degree), Business Administration
St. Johns River State College