Summary
Overview
Work History
Education
Skills
Timeline
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Nasumbi Cuyler

Winter Haven,FL

Summary

Personable and dedicated Customer Service Representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Hemodialysis Technician

DaVita
Winter Haven, FL
05.2019 - 12.2020
  • Inspected equipment settings and temperature for conformance with safety standards.
  • Analyzed registered venous arterial pressures to meet established limits.
  • Cleaned access area, including fistula, graft and catheter with antiseptic solution.
  • Recorded predialysis and post-dialysis weight and vitals signs to input into electronic medical records.
  • Transported patients to dialysis room in preparation for treatment.

Customer Service Representative

The Results Companies
Winter Haven, FL
03.2018 - 09.2018
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Service Representative

GC Services Limited Partnership
Lakeland, FL
06.2017 - 02.2018
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered inbound calls per day and directed to designated individuals or departments.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Educated customers on special pricing opportunities and company offerings.

Education

High School Diploma -

Lake Region High School
Eagle Lake, FL
05.2017

Skills

  • Credit card payment processing
  • Problem-solving abilities
  • Inbound and outbound calling
  • Clerical support
  • Self-motivated
  • Strong vocabulary
  • High-energy attitude
  • Product organization

Timeline

Hemodialysis Technician

DaVita
05.2019 - 12.2020

Customer Service Representative

The Results Companies
03.2018 - 09.2018

Customer Service Representative

GC Services Limited Partnership
06.2017 - 02.2018

High School Diploma -

Lake Region High School

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Nasumbi Cuyler