Nasya Jones
Westland,MI
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Henry Ford Hospital
Detroit, MI
11.2023 - Current
- Maintain a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly
- Deliver individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Perform blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Adhere strictly to infection control policies while performing tasks such as administering medications or changing dressings.
Certified Nursing Assistant
Four Seasons Rehabilitation and Nursing
Westland, MI
02.2023 - Current
- Assist patients with daily living activities for enhanced comfort and wellbeing
- Maintain a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly
- Build rapport with patients and families, providing emotional support during difficult times
- Provide high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity
- Enhance team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses
Dance Team Coach
Charlie Angels Dance Company
Detroit, MI
06.2018 - 06.2023
- Adept in multitasking and providing compassionate patient care
- Excelled in high-volume environments
- Leveraged leadership and CPR certification to enhance team efficiency and patient wellbeing
- Improved care quality through meticulous vital signs monitoring and personalized support
Subject Matter Expert
Concentrix
Farmington, MI
09.2020 - 05.2023
- Audited team performance and productivity
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Trained new team members by relaying information on company procedures and safety requirements
- Supervised team members to confirm compliance with set procedures and quality requirements
Customer Service Representative
Concentrix
Detroit
01.2017 - 05.2018
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
Education
Certification in Nursing -
New Life Center for Health and Edcuation
Southfield, MI10.2023
Cosmetology in US -
David Pressley School of Cosmetology- Royal
Royal Oak, MI09.2018
High School Diploma in US -
Inkster High School
Inkster, MI06.2012
Skills
- Leadership
- Professional Relationships
- Active Listening
- Complaint resolution
- Call Management
- Product Knowledge
- Inbound and Outbound Calling
- Multi-Task Management
- Customer Service
- Credit card payment processing
- Microsoft Outlook
- Typing proficiency
- De-Escalation Techniques
- Microsoft Excel
- High-energy attitude
Certification
Certified Nursing Assistant
Timeline
Certified Nursing Assistant
Henry Ford Hospital
11.2023 - Current
Certified Nursing Assistant
Four Seasons Rehabilitation and Nursing
02.2023 - Current
Subject Matter Expert
Concentrix
09.2020 - 05.2023
Dance Team Coach
Charlie Angels Dance Company
06.2018 - 06.2023
Customer Service Representative
Concentrix
01.2017 - 05.2018
Certification in Nursing -
New Life Center for Health and Edcuation
Cosmetology in US -
David Pressley School of Cosmetology- Royal
High School Diploma in US -
Inkster High School
Similar Profiles
Imma HoglinImma Hoglin
RN Supervisor/Assistant Manager at St John Macomb Hospital (2007-2023), Ascension Hospital (2023-2024), Henry Ford Health (2024-current)RN Supervisor/Assistant Manager at St John Macomb Hospital (2007-2023), Ascension Hospital (2023-2024), Henry Ford Health (2024-current)
Constance OtlewskiConstance Otlewski
Nursing Assistant at Henry Ford Hospital Main CampusNursing Assistant at Henry Ford Hospital Main Campus
Monica DeRosiaMonica DeRosia
Lead Radiologic Technologist at Henry Ford HospitalLead Radiologic Technologist at Henry Ford Hospital
Geaunei HemphillGeaunei Hemphill
Certified Nurse Assistant at Henry Ford HospitalCertified Nurse Assistant at Henry Ford Hospital
KALYN KAMINKALYN KAMIN
SERVER at Ironwood GrillSERVER at Ironwood Grill