Dedicated customer service representative with expertise in conflict resolution, documentation accuracy, and quality assurance. Proven track record of delivering exceptional customer experiences and timely problem resolution.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
United Airlines
Newark
05.2006 - 09.2025
Resolved customer inquiries and complaints, enhancing overall customer experience.
Provided excellent customer service to resolve customer complaints in a timely manner.
Resolved problems with knowledgeable and friendly service, contributing to high customer satisfaction.
Answered customer inquiries and provided accurate information regarding products and services.
Collaborated with team members to enhance customer service quality.
Assisted passengers with flight reservations and itinerary changes.
Maintained accurate records of passenger interactions for reference.
Coordinated baggage handling, ensuring timely delivery and minimizing passenger inconvenience.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Graduate Certificate - NURSING AIDS
CALIBER TRAINING INSTITUTE
Manhattan, NY
06-2003
High School Diploma -
HAITI
PORT-AU-PRINCE
06-1998
Some College (No Degree) - English-as-a-Second-Language Education
HUDSON COMMUNITY COLLEGE
JERSEY CITY
Skills
Customer relationship management
Conflict resolution
Quality assurance
Documentation accuracy
Data analysis
Scheduling systems
Work Preference
Job Search Status
Open to work
Work Type
Full Time
Location Preference
RemoteHybrid
Salary Range
$0/hr - $1000/hr
Timeline
Customer Service Representative
United Airlines
05.2006 - 09.2025
Graduate Certificate - NURSING AIDS
CALIBER TRAINING INSTITUTE
High School Diploma -
HAITI
Some College (No Degree) - English-as-a-Second-Language Education