Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
CustomerServiceRepresentative
Open To Work

NATACHA Adelson

Bayonne

Summary

Dedicated customer service representative with expertise in conflict resolution, documentation accuracy, and quality assurance. Proven track record of delivering exceptional customer experiences and timely problem resolution.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

United Airlines
Newark
05.2006 - 09.2025
  • Resolved customer inquiries and complaints, enhancing overall customer experience.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved problems with knowledgeable and friendly service, contributing to high customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Collaborated with team members to enhance customer service quality.
  • Assisted passengers with flight reservations and itinerary changes.
  • Maintained accurate records of passenger interactions for reference.
  • Coordinated baggage handling, ensuring timely delivery and minimizing passenger inconvenience.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Graduate Certificate - NURSING AIDS

CALIBER TRAINING INSTITUTE
Manhattan, NY
06-2003

High School Diploma -

HAITI
PORT-AU-PRINCE
06-1998

Some College (No Degree) - English-as-a-Second-Language Education

HUDSON COMMUNITY COLLEGE
JERSEY CITY

Skills

  • Customer relationship management
  • Conflict resolution
  • Quality assurance
  • Documentation accuracy
  • Data analysis
  • Scheduling systems

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

RemoteHybrid

Salary Range

$0/hr - $1000/hr

Timeline

Customer Service Representative

United Airlines
05.2006 - 09.2025

Graduate Certificate - NURSING AIDS

CALIBER TRAINING INSTITUTE

High School Diploma -

HAITI

Some College (No Degree) - English-as-a-Second-Language Education

HUDSON COMMUNITY COLLEGE
NATACHA Adelson