Natacha Franco
New Bedford,MA
Summary
Dedicated professional with a history at Justice Resource Institute, adept in Behavioral Analysis Techniques and strong interpersonal skills. Excelled in empowering youth through therapeutic mentorship, enhancing independent living skills, and fostering positive environments. Achieved significant improvements in client self-expression and behavioral management, leveraging expertise in Spanish and Microsoft Office Suite for inclusive support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Care Supervisor
Justice Resource Institute
Berkley, MA
09.2024 - Current
- Ensure that the shift is set up to run efficiently and safely
- Delegate staff to complete task and ensure that it gets completed
- Support Adolescent girls in their everyday activities such as school attendance, group requirements, meetings, work and etc
- Support and encourage positive interactions between peers and staff
Young Adult Peer Mentor
CHILD AND FAMILY SERVICES
New Bedford, MA
02.2024 - 09.2024
- To advance independent life skills to help empower youth and families while promoting healthy choices and self-expression within our community, leaving none behind
Therapeutic Mentor
CHILD AND FAMILY SERVICES
New Bedford, MA
07.2023 - 02.2024
- Provide support to children and teenagers with emotional and behavioral challenges, helping them develop skills to navigate daily life
Residential Counselor
ST. VINCENT'S HOME FOR CHILDREN
Fall River, MA
11.2019 - 11.2022
- Support children on daily living activities like homework, getting ready for school, cook meals, assist during hygiene time, arts and crafts, physical activity like gym, sports, dance
Lead Residential Counselor
COOPERATIVE PRODUCTION
Dighton, MA
01.2019 - 12.2021
- Encouraged independence with Elderly Adults
- Assisted with daily living activities
- Worked with individuals on their ISP goals
- Created and implemented Daily activities
- Supported individuals and families
- Encouraged and supported individuals in participating in activities of their choice
- Communicated between staff and management on daily tasks
- Maintained daily log up to date
- Assisted with medical appointments/updating paperwork as needed
- Participated In ISP meetings, team meetings and facilitated when needed
- Worked with coordinator on Weekly and monthly Budgeting
- Flexibility in filling in shifts when needed
Education
High school diploma - Culinary arts
Diman Reg Voc Tech High School
Fall River, MA06.2014
Skills
- Accurate Medication Dispensing
- Support for Individuals with Developmental Disabilities
- Behavioral Analysis Techniques
- Behavior management
- Proficient in Child Engagement
- Patient Assistance Services
- Strong Interpersonal Skills
- Proficient in Behavior Management
- Proficient in Spanish
- Course Content Development
- Experienced with Microsoft Office Suite
- Supportive Care Services
- Crisis Management
- Strong Organizational Abilities
- In-Home Support
- Customer Service Expertise
- Behavioral Health
- Therapeutic Intervention Techniques
Certification
- MAP Certification, 01/01/24, 01/01/26
- First Aid Certification, 08/01/23, 08/01/25
- AED Certification, 08/01/23, 08/01/25
- CPR Certification, 08/01/23, 08/01/25
Timeline
Direct Care Supervisor
Justice Resource Institute
09.2024 - Current
Young Adult Peer Mentor
CHILD AND FAMILY SERVICES
02.2024 - 09.2024
Therapeutic Mentor
CHILD AND FAMILY SERVICES
07.2023 - 02.2024
Residential Counselor
ST. VINCENT'S HOME FOR CHILDREN
11.2019 - 11.2022
Lead Residential Counselor
COOPERATIVE PRODUCTION
01.2019 - 12.2021
High school diploma - Culinary arts
Diman Reg Voc Tech High School
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