Natacha Perera
GAINESVILLE
Summary
Dynamic sales professional with a proven track record at Rio Pet Grooming, excelling in customer service and inventory management. Enhanced customer satisfaction through effective communication and problem-solving, fostering loyalty and driving sales growth. Recognized for organizational skills and a keen eye for visual merchandising, contributing to an inviting shopping experience.
Overview
6
6
years of professional experience
Work History
Manager / Sales Associate
Rio Pet Grooming
03.2015 - 11.2020
- Assisted store manager with scheduling responsibilities ensuring adequate staffing levels were maintained.
- Enhanced customer satisfaction by addressing and resolving concerns promptly and professionally.
- Streamlined inventory management processes to ensure optimal product availability and timely restocking.
- Worked closely with the customer service team to address any returns or exchanges in a timely manner while maintaining satisfactory resolution for both parties.
- Maintained a clean, organized store environment that facilitated easy navigation for customers while promoting an inviting shopping experience.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
- Consulted with businesses to supply accurate product and service information.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
Graphic Designer - Graphic And Digital Design
Perera Design Institute
Caracas - Venezuela11.1992
Skills
- Inventory management
- Visual merchandising
- Customer service
- Sales strategies
- Problem solving
- Effective communication
- Product knowledge
- Stockroom management
- Attention to detail
- Problem-solving
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Decision-making
- Cash handling
- Customer engagement
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Goal setting
- Professionalism
- Continuous improvement
- Adaptability
- Processing payments
- Product demonstration
- Food safety and sanitation
- Stock management
Timeline
Manager / Sales Associate
Rio Pet Grooming
03.2015 - 11.2020
Graphic Designer - Graphic And Digital Design
Perera Design Institute
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