Natacha Sanchez
New Britain,CT
Summary
Dependable Patient Financial Counselor serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
23
23
years of professional experience
Work History
Patient Financial Counselor
Yale New Haven Hosptal
02.2001 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Resolved customer complaints using established follow-up procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
Education
High School Diploma -
EC Goodwin
New Britain, CT06.1994
Skills
- Document Uploading
- Payment Arrangements
- Revenue Cycle Management
- Direct Patient Care
- Account History Review and Relationship Building:
- Conducted thorough reviews of prior account history, identifying recurring trends and potential financial issues
- Established strong and empathetic relationships with patients, families, or representatives to address benefits and balances effectively
- Determined the most efficient and effective course of follow-up action to resolve financial concerns promptly
Timeline
Patient Financial Counselor
Yale New Haven Hosptal
02.2001 - Current
High School Diploma -
EC Goodwin
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