Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Natacha Wehle

Lexington,SC

Summary

Results -driven leader with a proven track record as an agent in charge, leading high performing teams to exceed service goals and drive customer satisfaction. Skilled in streamlining processes, coaching frontline staff, and implementing data informed strategies to improve efficiency and team engagement. Known for fostering a collaborative culture, resolving complex issues and delivering consistent operational success. Seeking a manager or operational role to continue professional growth while empowering teams and optimizing performance.


Overview

25
25
years of professional experience
1
1
Certification

Work History

Red Coat Agent

Delta Air Lines, Inc
02.2010 - Current


  • Balanced multiple priorities simultaneously to provide seamless support during peak travel periods or unexpected disruptions.
  • Managed lost luggage claims, locating misplaced items swiftly to reduce inconvenience for customers. Assisted agents with support in claim making decisions.
  • Utilized expert knowledge of airline policies to efficiently navigate complex situations, resulting in smooth operations.
  • Assisted passengers with special needs, accommodating their requirements and ensuring a comfortable travel experience.
  • Provided exceptional customer service, creating a positive atmosphere for both travelers and colleagues alike.
  • Acted as a liaison between airline personnel and passengers, facilitating clear communication channels during challenging circumstances.

Airport Customer Service Agent

Delta Air Lines, Inc
08.2007 - 02.2010
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
  • Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
  • Received positive feedback from management for consistently meeting and exceeding performance goals in terms of customer satisfaction and efficiency.

Airport Customer Service Agent

Express Jet Airlines, XJT
03.2005 - 07.2007
  • Provided exceptional service at ticket counters, booking flights and processing payments securely.
  • Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
  • Cross utilized, worked at ticket counter, gates, baggage service, and ramp.

Owner

Wicks N Styx
07.2002 - 02.2005
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Sales Manager

Optech Inc
06.2000 - 06.2002
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Able to absorb additional responsibilities and operational functionality in adverse condition.

Education

No Degree - English Education

University of South Carolina
Columbia, SC

No Degree - English Language And Literature

Midlands Technical College
West Columbia, SC

High School Diploma -

Dutch Fork High School
Irmo, SC

Skills

  • Understand AW and BW symbiosis
  • Proficient in DLTerm, SNAPP, Nexus, My Delta Day, Fastrack and payroll functionality
  • Embrace change with technology that Delta Air Lines provides
  • Goal Oriented Problem Solver
  • Multitasking or Mono-tasking with attention to detail
  • Calm and professional under pressure
  • Excellent verbal and written communication
  • Organizational skills
  • Adaptability and flexibility

Certification

I am a GSC. I am a CRO. I am an LRA.

Timeline

Red Coat Agent

Delta Air Lines, Inc
02.2010 - Current

Airport Customer Service Agent

Delta Air Lines, Inc
08.2007 - 02.2010

Airport Customer Service Agent

Express Jet Airlines, XJT
03.2005 - 07.2007

Owner

Wicks N Styx
07.2002 - 02.2005

Sales Manager

Optech Inc
06.2000 - 06.2002

No Degree - English Education

University of South Carolina

No Degree - English Language And Literature

Midlands Technical College

High School Diploma -

Dutch Fork High School