Results -driven leader with a proven track record as an agent in charge, leading high performing teams to exceed service goals and drive customer satisfaction. Skilled in streamlining processes, coaching frontline staff, and implementing data informed strategies to improve efficiency and team engagement. Known for fostering a collaborative culture, resolving complex issues and delivering consistent operational success. Seeking a manager or operational role to continue professional growth while empowering teams and optimizing performance.
I am a GSC. I am a CRO. I am an LRA.