Summary
Overview
Work History
Education
Skills
Timeline
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Natacha Williams

Wheaton,MD

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

FC Associate

Prime Now LLC
06.2023 - Current
  • Followed procedures at all times for personal and team safety.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • The strongest resumes use specifics to highlight your achievements. Consider adding numbers to show your impact. E.g., 'Managed over 50 customer calls per day.' or, "Increased sales by 10%".

Entrepreneur & Online Retailers

Natacha's Crafts Creations & More LLC
06.2018 - Current
  • Determined business plan, mission statement, and vision.
  • Launched new product lines successfully through comprehensive planning, strategy and research.
  • Mapped income generating strategies to grow revenue.
  • Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
  • Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
  • Built business to 100 customers by implementing effective marketing and customer engagement plans

Hostess/Contact Center Representative

Founding Farmers
08.2022 - 03.2023
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Customer Service Representative

Teleperformance USA
01.2018 - 05.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

BBA - Business Healthcare Administration

Strayer University
Palm Beach Gardens, FL
10.2026

High School Diploma -

Berkshire Continuing International Academy
Sand Diego, CA
05.2016

Professional Sturdy - Medical Assistant

Florida Career College
West Palm Beach, FL
05.2016

Skills

  • Customer Service
  • Client Relations and Retention
  • Sales Expertise
  • Time Management
  • Exceptional Telephone Etiquette
  • Superior Computer Skills
  • Retail Platforms
  • Microsoft Excel
  • Verbal and Written Communication
  • Product Knowledge

Timeline

FC Associate

Prime Now LLC
06.2023 - Current

Hostess/Contact Center Representative

Founding Farmers
08.2022 - 03.2023

Entrepreneur & Online Retailers

Natacha's Crafts Creations & More LLC
06.2018 - Current

Customer Service Representative

Teleperformance USA
01.2018 - 05.2018

BBA - Business Healthcare Administration

Strayer University

High School Diploma -

Berkshire Continuing International Academy

Professional Sturdy - Medical Assistant

Florida Career College

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Natacha Williams