Nataija Hernandez
Garfield,NJ
Summary
I am a strong leader and a problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency, Who uses independent decision-making skills and sound judgment to positively impact company success. An encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. I'm proficient in using independent decision-making skills and sound judgment to positively impact company success, Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I'm hardworking and passionate job seeker with strong organizational skills eager to learn any position. I am always ready to help team achieve company goals. I also have the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Manager
AZ Tobacco And Smoke Shop
01.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Head Cashier
Home Depot
03.2023 - 09.2023
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Sous Chef
J & J Peruvian Restaurant
05.2021 - 10.2022
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Mentored kitchen staff to prepare each for demanding roles.
- Coordinated with vendors to order supplies and maintain high quality standards.
Secretary
Black Taxi
06.2019 - 01.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
Assistant Manager
Little Caesars Pizza
07.2018 - 11.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
Education
High School Diploma -
Passaic High School
Passaic, NJ06.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Strategic Planning
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Management
- Sales Techniques
- Sales management
- Marketing
- Negotiation
- Budget Control
- Expense Tracking
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Team Development
- Training and Development
- Goal Setting
- Good Judgment
- Schedule Management
- Performance Tracking and Evaluation
- Shift Scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Head Cashier
Home Depot
03.2023 - 09.2023
Sous Chef
J & J Peruvian Restaurant
05.2021 - 10.2022
Manager
AZ Tobacco And Smoke Shop
01.2021 - Current
Secretary
Black Taxi
06.2019 - 01.2020
Assistant Manager
Little Caesars Pizza
07.2018 - 11.2018
High School Diploma -
Passaic High School
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