Natajah Moore
Independence,Mo
Summary
Organized and adaptable professional specializing in customer service and financial operations within diverse industries including banking, healthcare, and hospitality. Demonstrated success in managing accounts payable, processing payments efficiently, and maintaining precise financial documentation. Known for troubleshooting challenges effectively under pressure while exceeding customer expectations through exceptional service delivery. Aiming to utilize strong analytical skills and commitment to excellence in a dynamic team environment.
Overview
8
8
years of professional experience
Work History
CIS Data Coordinator
UMB Bank
Kansas City, MO
01.2022 - 02.2025
- Process & maintenance changes to the customer account information system
- Enter individual customers application information in the database
- Contact PBR's by phone or email concerning incomplete or inaccurate information on signature cards
- Handled money transfers from account to account
- Setup direct banking
- Enter W-9 reports
- Handle incoming calls from bank employees providing customers with debit or ATM cards of pin reset or reminders
- Issued replacement cards for damaged or lost cards
- Sort and distribute incoming mail
- Process daily report
- Track daily productivity on excel spreadsheet
Healthcare & Online Banking Specialist
UMB BANK Financial Corporation
Lee Summit, Missouri
01.2020 - 01.2022
- Assisted customers with Health Savings Account (HSA) inquiries and online banking support
- Processed daily balances, closed accounts, reissued lost or stolen cards, and provided transaction details
- Handled fraud and dispute charges, ensuring compliance with regulatory requirements
- Verified customer identities through KYC (Know Your Customer) procedures to prevent fraud
- Assisted customers with locked-out accounts, troubleshooting and unlocking online banking profiles
- Provided HSA-related forms and documentation to maintain compliance with bank regulations
- Followed IRS rules for HSA accounts, including limits on deposits, distributions, and 1099 forms
- Enrolled new customers into online banking systems, ensuring compliance with bank policies, PCI regulations, and security standards
- Assisted with remote deposit troubleshooting, ensuring transactions were processed smoothly and efficiently
- Handled fraud reports, investigating and escalating suspicious activity in alignment with PCI compliance and internal fraud procedures
- Ensured secure account access and compliance with PCI DSS (Payment Card Industry Data Security Standard) to protect customer data
- Assisted customers with account access issues, resolving login and security concerns, and providing timely resolutions
- Opened and tracked service tickets, ensuring timely follow-up with customers until resolutions were met
- Followed up with customers after service tickets were resolved to ensure satisfaction and maintain high levels of customer service
- Monitored and maintained system integrity, following strict compliance rules and reporting discrepancies
Accounts Payable Clerk/Receptionist
Rose Estate Assisted Living
Overland Park, KS
01.2020 - 12.2020
- Retrieve invoice from all Department managers for vendors
- Handled invoices and purchase orders by properly logging into the system and excel spreadsheet
- Carefully went over each invoice and requisition for payment
- Coded invoices and other records to maintain organized and accurate records
- Worked closely with department personnel to produce accurate and timely payments
- Prepared and updated vendor files, tax documents, and information
- Reviewed invoices and expense reports to monitor expenditures
- Negotiated payment terms with vendors, proposing options for payment methods
- Communicated with vendors to reconcile statements and missing invoices by email or phone contact
- Audited and processed credit card bills
- Managed monthly spending reports for managers
- Greeted guests and residents during check-in and check-out
Cash Application Specialist
Med Synergies
Irving, TX
10.2016 - 01.2020
- Processed payments, denials, and refunds and recorded information in the account database
- Processed cash receipts in various forms, including check, ACH, and wire to proper customer accounts
- Processed unapplied remits
- Identify and process incoming lockboxes and electronic payments
- Balance daily cash rec
- Against lockbox total
- Communicate with the Accounts Receivable team to locate remit advises and EOB's
- Communicate with payers to identify patients take back charges
- Moved money to secondary insurance
- Worked with collectors to identify un-identified cash
- Research and resolve any payment discrepancies to ensure all cash is posted and distributed accurately by month's end
Education
High School Diploma -
Ruskin High School
Kansas City, Mo01.2018
Skills
- Customer Service
- Financial Services
- Speech/Communication
- Software Proficiency
- Attention to Detail
- Self-Supervision & Time Management
- Problem Solving
- Internet & Information Services
- Multitasking
- Adaptability
- Reliability & Dependability
- Cooking & Serving
- Fast-Paced Work
- Data security
- Machine learning
- Report generation
- Advanced Excel
- Word processing
Achievements Rewards
• Consistently exceeded customer satisfaction targets.
• Recognized as “Employee of the Month” for outstanding performance.
• Improved team efficiency by streamlining administrative processes.
• Acknowledged for excellent problem-solving and quick issue resolution.
• Selected to mentor and train new employees.
• Recognized for maintaining high compliance and attention to detail.
Timeline
CIS Data Coordinator
UMB Bank
01.2022 - 02.2025
Healthcare & Online Banking Specialist
UMB BANK Financial Corporation
01.2020 - 01.2022
Accounts Payable Clerk/Receptionist
Rose Estate Assisted Living
01.2020 - 12.2020
Cash Application Specialist
Med Synergies
10.2016 - 01.2020
High School Diploma -
Ruskin High School