Natalee Barbosa
Chelsea,MA
Summary
Enthusiastic healthcare administrator with experience in skilled nursing facilities, assisted living facilities, pediatric facilities, and outpatient clinics. Dedicated to ensuring quality care for all patients. Proactively collaborates with other professionals to foster a learning and growth environment. Goal-driven recent Exercise Health Science Undergraduate currently pursuing a Master of Healthcare Administration, committed to making a positive impact in the healthcare industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Patient Experience Representative
Boston Children's Hospital
02.2023 - Current
- Monitoring clinic activity to ensure the best possible patient experience
- Assists with resolving customer service and scheduling issues
- Provides positive and effective customer service that supports unit operations within the 35 different departments at our Ambulatory Clinic
- Maintains personal calendars for physicians/supervisors within the 35 departments
Front Desk Receptionist
Spaulding Nursing & Therapy Center
03.2019 - 03.2023
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
- Maintain office security by following safety procedures and controlling access video the reception desk (monitor logbook, issue visitor badges)
Patient Experience Representative
Boston Children's Hospital
09.2021 - 02.2023
- Scheduled and registered patients for office visits and procedures
- Obtained and updated patient demographic, insurance, and primary care/referring doctor information
- Acted as the face of the practice and managed every step of the patient's care
- Communicated the plan of care to the family
- Worked with other team members to monitor the physicians' clinical, operative, meeting, and personal schedules/calendars
Activities Assistant
Spaulding Nursing & Therapy
05.2021 - 08.2021
- Kept records regarding event planning resources, participant interest, and other notable information, such as injuries or behavioral incidents
- Work closely with residents and team members to develop activities that keep residents mentally, physically, and creatively engaged within a comprehensive activity program
- Coordinate and manage group sessions, including recreational activities for senior citizens and occupational therapy with stroke patients
Education
Master's - Healthcare Administration
Southern University New Hampshire
Manchester, New Hampshire05.2025
Bachelor's degree - Exercise Health Science
University of Massachusetts Boston
Boston, MA12.2020
Skills
- Epic
- Dementia Care
- Microsoft Outlook
- Computer literacy
- Bilingual
- Insurance verification
- Data entry proficiency
- Patient services
- Patient confidentiality
Certification
BLS CPR
Timeline
Senior Patient Experience Representative
Boston Children's Hospital
02.2023 - Current
Patient Experience Representative
Boston Children's Hospital
09.2021 - 02.2023
Activities Assistant
Spaulding Nursing & Therapy
05.2021 - 08.2021
Front Desk Receptionist
Spaulding Nursing & Therapy Center
03.2019 - 03.2023
Bachelor's degree - Exercise Health Science
University of Massachusetts Boston
BLS CPR
Master's - Healthcare Administration
Southern University New Hampshire
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