Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Open To Work

Edwige Louis

Brockton,Massachusetts

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Senior Patient Experience RepresentativePatient Access RepresentativeCustomer Service RepresentativeAdministrative AssistantReceptionist Administrator

Work Type

Part TimeContract WorkFull TimeSeasonal WorkGig Work

Location Preference

HybridRemoteOn-Site
Location: Brockton, MassachusettsBoston, MA
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Flexible work hoursWork from home option

Summary

Proficient healthcare professional experienced in managing patient scheduling and insurance verification. Known for strong problem-solving abilities and effective communication, contributing positively to team collaboration and patient satisfaction.

Overview

20
20
years of professional experience

Work History

Senior Patient Experience Representative

Boston Children’s Hospital
Boston, Massachusetts
08.2022 - Current
  • Delivered positive, effective customer service that enhanced daily unit operations
  • Collaborate with referring providers and medical practices
  • Obtain required authorizations and coordinate patient and staff scheduling
  • Monitored clinic activity to uphold excellent patient experience standards
  • Resolved customer service and scheduling concerns to improve patient satisfaction
  • Addressed complex patient inquiries to provide specialized support

City Carrier Assistant

United States Postal Service, USPS
Boynton Beach, Florida
02.2020 - 08.2022
  • Sorted and prepared all classes of mail for timely delivery along established routes, ensuring efficient operations.
  • Delivered mail on foot or by vehicle while maintaining strict schedules
  • Managed undeliverable mail according to postal regulations
  • Collected outgoing mail and obtained signatures for registered and insured items
  • Handled postage-due, customs, and C.O.D. mail transactions accurately
  • Operated postal vehicles safely while adhering to regulations.
  • Assisted customers with inquiries and service requests, providing accurate information and enhancing customer satisfaction.
  • Managed clerical duties within mail office and collaborated with team members to streamline processes.

Office Manager /Certified Chiropractic Assistant

Delray Beach Wellness and Rehab
Delray Beach, Florida
03.2018 - 08.2022
  • Managed office operations and coordinated administrative tasks to ensure seamless workflow.
  • Developed and maintained office policies that increased operational efficiency.
  • Coordinated cross-department communication to enhance information flow.
  • Maintained inventory of office supplies, ensuring availability for daily operations.
  • Maintained filing system for records, correspondence and other documents.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Facilitated meetings, preparing agendas and documenting key discussions and actions.
  • Trained staff on office procedures and best practices for operational efficiency.

Chiropractic Receptionist

Theus Chiropractor
Ft. Pierce, Florida
02.2006 - 02.2018
  • Welcomed patients, gathering medical history to ensure accurate treatment
  • Educated patients on chiropractic procedures and equipment to enhance understanding and comfort
  • Scheduled appointments and coordinated provider calendars
  • Verified insurance coverage and determined patient charges to streamline billing process
  • Provided administrative support to chiropractors during patient exams and treatments.
  • Trained new reception staff on procedures, customer service standards, and software use.

Education

High School Diploma -

Central High
Ft. Pierce, FL
08-2015

Some College (No Degree) - Counseling Psychology

University of Maryland, Baltimore County
Baltimore, MD

Skills

  • Patient scheduling
  • Insurance verification
  • Authorization coordination
  • Billing procedures
  • Electronic records management
  • Healthcare software expertise
  • Data collection
  • Problem solving
  • Team collaboration
  • Effective communication
  • Medical terminology
  • Customer relationship management

Languages

English
Full Professional
Haitian Creole
Full Professional
French
Limited

Timeline

Senior Patient Experience Representative

Boston Children’s Hospital
08.2022 - Current

City Carrier Assistant

United States Postal Service, USPS
02.2020 - 08.2022

Office Manager /Certified Chiropractic Assistant

Delray Beach Wellness and Rehab
03.2018 - 08.2022

Chiropractic Receptionist

Theus Chiropractor
02.2006 - 02.2018

High School Diploma -

Central High

Some College (No Degree) - Counseling Psychology

University of Maryland, Baltimore County

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Edwige Louis