Natalee Grima
Summary
Customer-focused Retail Associate with a solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
Work History
Sales Associate
Bath & Body Works
Fairview Heights, Illinois
11.2025 - Current
- Assisted customers in locating specific products, addressing inquiries, and providing tailored product recommendations to improve shopping experience.
- Coordinated promotional events by setting up visually appealing displays and arranging merchandise to enhance customer engagement.
- Handled returns, exchanges, and refunds in line with company policies to ensure customer satisfaction and maintain store integrity.
- Stocked shelves and replenished inventory to maintain product availability for customers.
Crew Member
Crumbl Cookies
Shiloh IL, IL
06.2023 - 08.2023
- Interacted with customers to promote new flavors and seasonal offerings, boosting customer awareness and interest.
- Packaged cookies for delivery, prioritizing presentation standards to enhance customer experience.
- Prepared and baked cookies following standardized recipes and quality guidelines.
- Ensured cleanliness of workstations and compliance with safety regulations to promote a safe environment.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Education
High School Diploma -
O'fallon Township High School
O'Fallon, IL06-2024
Skills
- Sales techniques
- Customer engagement
- Inventory management
- Time management
- Organizational skills
- Team collaboration
- Adaptability to change
More about my work
Enthusiastic and results-driven retail associate at Bath & Body Works, I excel in delivering exceptional customer service and consistently exceed sales targets. With 8 years of experience in competitive cheerleading, I have developed strong teamwork, discipline, and leadership skills, fostering a positive environment and motivating peers. My background in retail, combined with my passion for jewelry and attention to detail, positions me as a well-rounded candidate for the Jewelry Associate role at Pandora.
Timeline
Sales Associate
Bath & Body Works
11.2025 - Current
Crew Member
Crumbl Cookies
06.2023 - 08.2023
High School Diploma -
O'fallon Township High School