Natalee Hoskin
Farmington,MO
Summary
Proven track record in enhancing customer satisfaction and loyalty, evidenced by a significant reduction in complaints at Hobby Lobby. Expert in cash handling and customer service, demonstrating superior attention to detail and a strong work ethic. Excelled in a fast-paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
06.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Bookkeeper
Hobby Lobby
06.2024 - Current
- Maintained and processed invoices, deposits, and money logs.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Posted daily receipts and payments in accordance with corporate protocols.
Cashier
Hobby Lobby
08.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server
Colton's Steakhouse
02.2020 - 07.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Biology
University Of Missouri-Columbia
Columbia, MOHigh School Diploma -
Farmington Senior High School
Farmington, MO07.2020
Skills
- Superior attention to detail
- Problem-Solving
- Cash Handling
- Customer Service
- Work Ethic and Integrity
Timeline
Customer Service Manager
Hobby Lobby
06.2024 - Current
Bookkeeper
Hobby Lobby
06.2024 - Current
Cashier
Hobby Lobby
08.2022 - Current
Server
Colton's Steakhouse
02.2020 - 07.2020
Bachelor of Science - Biology
University Of Missouri-Columbia
High School Diploma -
Farmington Senior High School
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