Natalee Morgantini Lucio
Bakersfield,CA
Summary
Responsible child care provider with 14 years of experience guiding children in early educational development setting. Focused on development and strategies to enhance wellbeing. Clerical support in personnel working the front counter. Experienced in timekeeping for custody
Overview
28
28
years of professional experience
Work History
Office Assistant
CCHCS
Wasco, CA
03.2024 - Current
- Managed daily office operations to ensure efficiency and organization.
- Assisted in maintaining accurate records and documentation for compliance purposes.
- Trained new employees on office procedures and software usage to enhance productivity.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and clinician inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
Office Technician
CDCR
Wasco, CA
08.2023 - 03.2024
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Managed front desk operations, providing exceptional customer service to employees and visitors.
- Provided clerical support to personnel staff by copying, faxing, and filing documents.
- Handled incoming calls professionally, directing callers to appropriate personnel or took detailed messages as needed.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling employees files or correspondence.
- Utilized office management software to record and track evaluations and MSAs.
- Processed incoming and outgoing mail and packages according to established procedures.
- Checked FLSAs and 998s for accuracy
Collections Representative
Account Control Technology
Bakersfield, CA
08.2021 - Current
- Negotiated repayment options with account holders
- Calmed angry callers, repaired trust, located resources for problem resolution and designed best-option solutions
- Communicated with account holder by offering financial advice and assisted them with resolving the account on a voluntary basis
- Reasoned with account holders and attempted to negotiate full balance payments.
- Handled contracts and payments on accounts.
- Used effective questioning techniques to clarify why debtors were delinquent
- Verified employment for wage garnishment
- Upheld privacy and security requirements for customer information
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
- Processed payments over phone and set up recurring drafts
- Arranged for debt repayment and established repayment schedule based on customer finances
- Handled customer inquiries, complaints, billing questions and payment extension
- Recorded information about customers' financial status and collections status efforts along with updating account information
- Completed skip traces on customers failing to respond to collection efforts
- Assisted borrowers in finding solutions to their financial problems in compliance with Federal Guidelines
Daycare Provider
Self
Bakersfield, CA
03.2003 - 08.2019
- Prepared meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions
- Managed family child enrollment and assessment activities including monitoring facility capacity and ratios consistent with DCFS Stat Licensing Requirements
- Balanced schedules to promote optimal rest, play and educational periods by organizing daily activities
- Communicated with parents about daily activities and any concerning behaviors
- Enforced rules to teach manners and maintain safe environment
- Assisted children in development of social, communication and problem-solving skills
- Kept children safe and secure at all times
- Owned and operated an in-home daycare with the purpose of providing quality childcare for up to 8 children, infants to 11 years of age
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds
- Maintained proper documentation, scheduling, and bookkeeping
- Secured indoor and outdoor premises to protect children
- Read aloud and played alphabet games to encourage early literacy
Assistant Manager
The Grind
Bakersfield, CA
06.2000 - 06.2001
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Conducted training, implemented and enforced systems, policies and procedures
- Coached employees by delivering training, guidance and performance monitoring
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
- Managed personnel scheduling, facilitating adequate coverage to meet demand
- Regularly worked independently and submitted work without review needed
Barista
The Grind
Bakersfield, CA
02.2000 - 06.2000
- Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin
- Prepared drinks during shift with high accuracy and consistently strong customer satisfaction
- Protected customers by regularly cleaning and sanitizing work areas and equipment
- Protected store assets and facilities by ensuring compliance with company policies and procedures
Cashier
Carl's Jr.
Bakersfield, CA
02.1998 - 05.2000
- Trained new team members in cash register operations, stock procedures and customer service
- Maintained high productivity by efficiently processing cash and credit payments for customers
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products
Education
High School Diploma -
Bakersfield Adult Schools
Bakersfield, CASome College (No Degree) - General Office Services
Bakersfield Adult Schools
Bakersfield, CASkills
- Cash drawer balancing
- Customer greeting
- Activities leadership
- Clerical support
- Social development
- Issue and conflict resolution
- Excellent multi-tasker
- Cash handling accuracy
- Organized
- Customer service
- Positive attitude
- Time management
References
Michelle Anderson
(E) Chelle.andrsn@gmail.com
(C) 661-546-3652
(A) 13555 Rosedale Hwy
Bakersfield, CA 93314
Alyssa Aal
(E) Raktg5@gmail.com
(C) 832-666-6040
(A) 1719 Palace Green Court
Katy, TX 77449
Lisa Yates
(C) 661-213-6091
Ron Wilson
(E) Bcards8809@aol.com
(C) 661-742-5027
Veronica Hood
(E) Verohood@att.net
(C) 661-932-1164
(A) 15405 Lake Berryessa Court
Bakersfield, CA 93314
Timeline
Office Assistant
CCHCS
03.2024 - Current
Office Technician
CDCR
08.2023 - 03.2024
Collections Representative
Account Control Technology
08.2021 - Current
Daycare Provider
Self
03.2003 - 08.2019
Assistant Manager
The Grind
06.2000 - 06.2001
Barista
The Grind
02.2000 - 06.2000
Cashier
Carl's Jr.
02.1998 - 05.2000
Some College (No Degree) - General Office Services
Bakersfield Adult Schools
High School Diploma -
Bakersfield Adult Schools