Natalee Saldivar
Broken Arrow
Summary
Outgoing and friendly customer service representative with eight years of experience. Providing incomparable customer service while maintaining a polite, friendly, and professional demeanor. Experience in a fast-paced and energetic environment that prioritizes customer needs and concerns.
Overview
5
5
years of professional experience
Work History
Office Assistant
Sod Connection
Coweta
03.2021 - 05.2024
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by successfully handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Hooters Girl/Certified Trainer
Hooters
Tulsa
02.2020 - 03.2021
- Supported company's mission and vision through continuous improvements
- Developed a reputation for prompt, efficient service with a high level of accuracy
- Operated POS, cash register and handling transactions daily
- Trained new team members on how to interact with customers, and provide an experience not purely driven by sales.
Insurance Agent
Swinehart Insurance Agency
Broken Arrow
09.2019 - 02.2020
- Offered strong customer service skills, keeping customers satisfied and increasing sales annually
- Maintained an average response time on all calls, texts, and emails
- Established personal connections with customers, exceeding customer service expectations
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Communicated with customer support for clarity on questions that were not answered in the online FAQs
Education
High School Diploma -
Coweta High School
Coweta, OK05-2018
Some College (No Degree) - Business Management
University of Central Oklahoma
Edmond, OKSkills
- Customer service
- Front desk operations
- Schedule management
- Document organization
- Food service experience
- Training and team leadership
Timeline
Office Assistant
Sod Connection
03.2021 - 05.2024
Hooters Girl/Certified Trainer
Hooters
02.2020 - 03.2021
Insurance Agent
Swinehart Insurance Agency
09.2019 - 02.2020
High School Diploma -
Coweta High School
Some College (No Degree) - Business Management
University of Central Oklahoma
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