Natali Diaz
South Lake Tahoe,CAL
Summary
I'm an enthusiastic retail professional with a background in Merchandise Marketing and current experience as an Assistant Store Manager. Known for high energy, a positive attitude, and a strong ability to lead teams, drive sales, and deliver exceptional customer service. I bring a strong work ethic, adaptability in fast-paced environments, and a passion for blending creative merchandising strategies with data-driven decision-making to support brand growth and operational success.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Vail Resorts Inc
City South Lake Tahoe
11.2024 - Current
- Assist with daily store operations, including inventory management, ordering merchandise, assigning tasks, and ensuring a smooth customer experience.
- Supervise staff, train new employees, and manage scheduling and payroll.
- Engage with and assist customers, providing excellent service and addressing any concerns.
- Track and analyze sales metrics, store performance, and inventory levels.
- Assist with budget planning and adherence.
- Act as manager-on-duty in the absence of the Store Manager, making decisions and handling situations as needed.
- Visual merchandising, product knowledge, and ensuring high service standards.
- Prepare detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Collaborate with other departments within the organization to coordinate promotions, events, and special projects.
- Maintain a safe working environment by enforcing safety regulations.
Harrah's Cage Cashier
Harrah's Cage Cashier
City South Lake Tahoe
10.2023 - Current
- Cross-sell property events and amenities.
- Ensure customer data integrity.
- Maintain and held accountable for all funds entrusted on a shift basis (over 100,000).
- Balance at closing.
- Conduct coin, chip, and coupon transactions for guests and team members.
- Understand various gaming regulations and pass quarterly exams.
- Handle cash and chip distribution.
- Verify revenue drops and reconcile paperwork.
- Process casino credit applications.
Retail Supervisor/ Coffee Shop Supervisor
Margaritaville Resort Lake Tahoe
Lake Tahoe
11.2023 - 11.2024
- Manage inventory, reordering, and pricing to ensure optimal stock levels.
- Handle guest inquiries, complaints, and ensure prompt issue resolution.
- Cashier/ Be responsible for a bank and balance at the end of the day.
- Take food and drink orders, input into POS system, prepare food/drink and deliver to the guest.
- Ensure a high standard of service efficiency, sanitation, and training.
- Follow all proper cash handling procedures.
- Train new team members.
- Complete all opening, running, and closing duties.
- Monthly inventory
Customer Success Manager
DearDoc
12.2019 - 03.2023
- Manage 350+ Book of Business.
- Directly interact with Doctors and account owners on a daily basis.
- Collect past due payments.
- Provide top-tier service and ensure customer satisfaction, balance customer expectations, and negotiate successful resolutions.
- Manage customer retention and renewals.
- Meet and exceed BoB net churn goals.
- Host virtual meetings with clients for platform training.
- Monitor metrics to improve efficiency and performance.
Education
Associate of Arts - Merchandise Marketing
Fashion Institute of Design & Merchandising
Los Angeles, CA05-2012
Skills
- Inventory management
- Sales analysis
- Budget planning
- Visual merchandising
- Employee scheduling
- Customer relations
- Organization and time management
- CRM
- Marketing and promotions
- Department oversight
- POS systems
- Systems and software expertise
- Creative problem solving
- Team leadership
Affiliations
- Love being outdoors, paddle boarding and hiking with my three pups; Jake, Benji and Arlo. I’m also big on DIY home projects.
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Assistant Store Manager
Vail Resorts Inc
11.2024 - Current
Retail Supervisor/ Coffee Shop Supervisor
Margaritaville Resort Lake Tahoe
11.2023 - 11.2024
Harrah's Cage Cashier
Harrah's Cage Cashier
10.2023 - Current
Customer Success Manager
DearDoc
12.2019 - 03.2023
Associate of Arts - Merchandise Marketing
Fashion Institute of Design & Merchandising
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