Natali Guadarrama Plotner
Encino,CA
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
10
10
years of professional experience
Work History
Branch Manager
MSE Landscape Professional
01.2025 - Current
- Building client relationships
- 100% customer retention March 2025 through April 2026
- Quality control of accounts to ensure best horticultural practices and high quality product
- Enhancement sales ($400,000 in first quarter)
- Managing enhancement, including budgeting, ordering materials, scheduling of project, follow up with clients upon completion (59% average gross margin in Q1)
- Hiring and terminations of team members
- No employee has voluntarily left since April 2025
- Team member reviews, raises, discipline, and praise
- Sale of irrigation upgrades
Account Manager
WJ Landscape
01.2024 - 01.2025
- Managed client relations to ensure satisfaction and retention
- Managed (10) crews and (2) Production Managers
- Estimated new accounts and enhancements
- Implemented strategies for retaining at-risk clients
- Managed enhancement projects
Senior Account Manager
American Heritage Landscape
01.2021 - 01.2023
- Built client relationships
- Designed and installed landscape improvement
- Prepared and presented annual budgets for clients
- Managed the financial planning process, encompassing staffing, labor supplies, revenue forecasting, and profitability analysis
- Utilized strong organizational and prioritization skills to optimize job tasks and scheduling
Production Manager
LandCare
01.2018 - 01.2021
- Provided guidance and direction to landscape crews, fostering a sage and productive work environment while upholding company policies and regulations
- Branch safety officer
- Took the initiative to learn new skills (e.g., proposal writing on Aspire) to improve my efficiency and contribute to the team in new ways
- Implemented a recognition program to acknowledge and celebrate individual and team achievements
Assistant Superintendent
Wilshire Country Club
01.2016 - 01.2018
- Managed all aspects of pesticide and fertilizer applications of the golf course
- Scheduled tasks and prioritized workload for a team of 21 greenkeepers
- Optimized irrigation efficiency by programming and maintaining the irrigation computer
- Diagnosed and resolved irrigation system issues
Education
Bachelor of Science - Environmental Horticulture Science
California Polytechnic University
San Luis Obispo01-2002
Skills
- Operations management
- Customer service professional
- Client relations
- Time management
- Monica level clean & organized
- Coaching and mentoring
Timeline
Branch Manager
MSE Landscape Professional
01.2025 - Current
Account Manager
WJ Landscape
01.2024 - 01.2025
Senior Account Manager
American Heritage Landscape
01.2021 - 01.2023
Production Manager
LandCare
01.2018 - 01.2021
Assistant Superintendent
Wilshire Country Club
01.2016 - 01.2018
Bachelor of Science - Environmental Horticulture Science
California Polytechnic University