Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natali Haywood

Houston

Summary

Dynamic manager with a proven track record at IHOP 1414 LLC, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and cross-training, fostering a high-performance environment. Skilled in time management and decision-making, consistently achieving operational goals while maintaining a safe and organized workplace.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager

IHOP 1414 LLC
04.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Lead Pre-K Teacher

APB Sabbatical Academy
03.2023 - 06.2024
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Organized extracurricular activities for students, promoting social-emotional growth and fostering a sense of community within the school.
  • Implemented creative teaching methods to make lessons more engaging, leading to higher levels of student interest and participation.
  • Enhanced student comprehension by incorporating various learning styles and strategies in lesson planning.
  • Evaluated student progress through ongoing assessments, providing timely feedback and adjusting instruction as needed to ensure mastery of skills.

Hostess/Server

IHOP 1414 LLC
03.2019 - 04.2022
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Paraprofessional

The Rebecca School
10.2017 - 03.2019
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.

Customer Service Representative

Gcs Paratransit Access-A-Ride
04.2014 - 10.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

No Degree - Medical Assistant in Health

Career Institute of Health And Technology
Brooklyn, NY
08-2013

High School Diploma -

W.e.b Dubois High School
Brooklyn, NY
06-2009

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Certification

CPR

Timeline

Lead Pre-K Teacher

APB Sabbatical Academy
03.2023 - 06.2024

Manager

IHOP 1414 LLC
04.2022 - Current

Hostess/Server

IHOP 1414 LLC
03.2019 - 04.2022

Paraprofessional

The Rebecca School
10.2017 - 03.2019

Customer Service Representative

Gcs Paratransit Access-A-Ride
04.2014 - 10.2016

No Degree - Medical Assistant in Health

Career Institute of Health And Technology

High School Diploma -

W.e.b Dubois High School

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