Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Timeline
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Natali Ilieva

Rio Grande,NJ

Summary

Dynamic and results-driven professional with extensive experience at Nina SV LCC, excelling in management and customer service. Proven ability to enhance sales through effective reporting and collaboration, while maintaining operational excellence. Committed to delivering exceptional service and fostering team efficiency in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

Nina SV LCC
Cape May, NJ
04.2024 - Current
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Assisted in completing thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Collaborated with team members for efficient workflow.
  • Created reports on sales trends, inventory levels, and financial data.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Supported maintaining all financial documentation.

Bakery Clerk

Nina SV LCC
Cape May, NJ
04.2023 - Current
  • Managed customer complaints and resolved issues in a timely and professional manner.
  • Coordinated the baking schedule to ensure a continuous supply of fresh products.
  • Operated point-of-sale system to receive cash or credit card payments and issue receipts.
  • Maintained the cleanliness of equipment and the store.
  • Operated cash register to process customer orders accurately and efficiently.
  • Ensured store remained organized and recorded sales data daily.

Head Restaurant Hostess

Nina SV LCC
Cape May, NJ
06.2018 - Current
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Assigned patrons to suitable tables according to server rotation.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.

Education

Associate of Science - Business Administration

Atlantic Cape Community College
Mays Landing, NJ

Skills

  • Inventory management
  • Sales analysis
  • Customer service
  • Team collaboration
  • Reporting and documenting
  • Financial management
  • Product knowledge
  • Point-of-sale operation

Certification

  • Business Administration Certificate

Affiliations

  • In Phi Theta Kappa honor society since November 2024.

Accomplishments

  • Deans list 2023 fall semester and 2024 spring semester.

Timeline

Assistant Manager

Nina SV LCC
04.2024 - Current

Bakery Clerk

Nina SV LCC
04.2023 - Current

Head Restaurant Hostess

Nina SV LCC
06.2018 - Current

Associate of Science - Business Administration

Atlantic Cape Community College

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Natali Ilieva