Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Natali Munguia

Hitchcock

Summary

Dynamic and organized sales leadership professional with a proven track record of driving team performance and consistently achieving sales targets. Expertise in strategic planning, coaching, and conflict resolution enhances the ability to navigate complex challenges while fostering a collaborative team environment. Recognized for adaptability and a positive attitude, consistently delivering results in fast-paced settings. Committed to inspiring and motivating teams to exceed expectations while ensuring alignment with overarching business goals.

Overview

7
7
years of professional experience

Work History

Sales Team Leader

James Avery Craftsmen
06.2024 - Current


  • Developed training programs to enhance product knowledge and improve sales techniques among team members.
  • Analyzed market trends to identify new business opportunities and drive revenue growth.
  • Coordinated cross-functional collaboration to align marketing efforts with sales initiatives for maximum impact.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Money handling during opening and closing procedures.

Sales Associate

James Avery Craftsmen
03.2024 - 06.2024
  • Delivered exceptional customer service by assisting shoppers in product selection and resolving inquiries.
  • Maintained store organization and cleanliness to enhance shopping experience for customers.
  • Operated point-of-sale systems efficiently, processing transactions and managing cash register operations.
  • Collaborated with team members to achieve sales goals through effective merchandising strategies.
  • Engaged with customers to build rapport and loyalty.

Bakery Team Lead

Nothing Bundt Cakes
12.2022 - 05.2024
  • Led daily operations, ensuring product quality and adherence to baking standards.
  • Trained and mentored team members on cake preparation and customer service best practices.
  • Streamlined inventory management processes, optimizing ingredient ordering and minimizing waste.


PT Support Lead

Five Below
01.2022 - 09.2022
  • Guiding and supporting coworkers to provide a great shopping experience.
  • Assisting customers with all shopping needs and easier assistive checkout.
  • Preparing and cleaning store for next business day.

Customer Experience Manager

Five Below
05.2020 - 01.2022
  • Providing great customer service for all shoppers in store.
  • Developing new hires to provide needs for all customers and store.
  • Making sure everyone who walks in is greeted and has a great experience shopping.
  • Upselling and meeting daily business sales goals.
  • Preparing store for the next business day.

Sales Associate

Five Below
08.2018 - 05.2020
  • Assisting with checkout.
  • Allowing customers to have a fun shopping experience.
  • Cleaning and preparing store for next business day.
  • Following all rules and guidelines the company provides.
  • Upselling to meet daily business goals.

Education

Cosmetology Operator -

College of the Mainland
Texas city, Tx

High School Diploma - undefined

Ball HS
Galveston, Tx
05.2018

Skills

  • Develop positive workplace relationships
  • Time management
  • Responsible
  • Sales coaching
  • Sales presentations
  • Motivation techniques

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Sales Team Leader

James Avery Craftsmen
06.2024 - Current

Sales Associate

James Avery Craftsmen
03.2024 - 06.2024

Bakery Team Lead

Nothing Bundt Cakes
12.2022 - 05.2024

PT Support Lead

Five Below
01.2022 - 09.2022

Customer Experience Manager

Five Below
05.2020 - 01.2022

Sales Associate

Five Below
08.2018 - 05.2020

High School Diploma - undefined

Ball HS

Cosmetology Operator -

College of the Mainland

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