Natali Ornelas
Odessa
Summary
Results-driven retail professional with strong skills in customer service, team building, and problem-solving. Committed to enhancing operational efficiency and driving customer satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Kohl's
Odessa, TX
01.2025 - Current
- Oversaw daily reports customer service as well as operations.
- Coordinated scheduling and staffing to maintain optimal coverage during peak hours.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Supervisor
Academy Sports and Outdoors
Odessa, TX
02.2022 - 12.2024
- Trained team members on sales techniques and store policies to enhance performance.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Oversaw floorplans as well as remerchandising the salesfloor in each department.
- Maintained visual standards that reflect seasonal priorities and company direction.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Assisted and trained team members in the cash office techniques.
- Assisted and trained team members on Omni.
- Assisted in writing schedules for team members.
Supervisor
JCPenney
Odessa, TX
06.2021 - 02.2022
- Supervised daily operations to ensure efficient customer service and product availability.
- Trained team members on sales techniques and store policies to enhance performance.
- Assisted and trained team members in omni.
- Assisted in counting the money in cash office.
- Assisted in implementing merchandising strategies to improve product visibility and sales.
- Assisted and trained team members on customer service.
Education
High School Diploma -
Permian High School
Odessa, TXSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Store operations
- Hiring and training
- Employee scheduling
Timeline
Assistant Store Manager
Kohl's
01.2025 - Current
Supervisor
Academy Sports and Outdoors
02.2022 - 12.2024
Supervisor
JCPenney
06.2021 - 02.2022
High School Diploma -
Permian High School