Natali Perez Fernandez
Miami,FL
Summary
Detail-oriented office manager and Behavior Analyst skilled in coordinating resources, supervising staff, and enhancing team dynamics. Proven track record in problem-solving and maintaining positive client relationships.
Overview
3
3
years of professional experience
12
12
Certifications
Work History
RBT
Better World Opportunity
Miami, FL
02.2024 - Current
- Monitored and documented client progress using data collection systems such as ABC charts, frequency counts, and latency measures.
- Provided crisis intervention services when needed.
- Implemented individualized treatment plans for clients with behavioral challenges.
- Engaged clients using positive reinforcement to encourage desired behaviors.
RBT
Specialized Behavior Services
Miami, FL
04.2023 - Current
- Assisted with onboarding new employees by preparing necessary materials.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Organized company events including holiday parties, team building activities .
- Maintained confidential records relating to personnel matters.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Arts - Applied Behavior Analysis
Keiser University
Fort Lauderdale, FL03-2027
Skills
- Data collection
- Crisis intervention
- Client engagement
- Reinforcement strategies
- Behavior reduction strategies
- Relationship building
- Behavior intervention plans
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
OSHA
References
References available upon request.
Timeline
RBT
Better World Opportunity
02.2024 - Current
RBT
Specialized Behavior Services
04.2023 - Current
Bachelor of Arts - Applied Behavior Analysis
Keiser University