Natalia Acevedo-David
Southfield,MI
Summary
I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.
Overview
12
12
years of professional experience
Work History
Senior Loan Processor
Coast 2 Coast Lenders
Troy, Michigan
01.2025 - Current
- Reviewed loan applications for accuracy and completeness before processing.
- Communicated with clients to gather necessary documentation for loan approval.
- Coordinated with underwriters to ensure timely loan processing and decision-making.
- Analyzed income documentation including pay stubs, W2s, tax returns, bank statements. to determine borrower's ability to repay the loan.
- Processed loan documents in a timely manner to meet closing deadlines.
- Utilized industry software to manage loan files and track application statuses.
- Assisted team members in resolving complex loan processing issues effectively.
Loan Processor
Central Mortgage
Southfield, USA
06.2022 - 05.2024
- Collected and organized required documents for loan applications, ensuring completeness and accuracy of employment verification, bank statements, and income information.
- Verified completion and accuracy of loan applications by checking all fields and required information.
- Evaluating applicants' credit standings and eligibility.
- Disbursing loan proceeds and finalizing loan contracts.
- Maintained communication with clients, title companies, county clerks, and attorneys to provide updates and facilitate smooth loan processing.
- Ensuring that production, quality, and service standards are maintained.
Senior Client Communications Specialist
Quicken Loans
Detroit, USA
05.2017 - 06.2022
- Ensured high customer satisfaction by delivering excellent sales service.
- Handled inbound and outbound calls, connecting clients with appropriate representatives.
- Used internal software to track client interactions and manage data effectively.
- Engage in regular training on products and clients of Quicken Loans.
Sales Associate
TruGreen
Taylor, USA
10.2016 - 04.2017
- Obtained contact information for potential customers to build client database.
- Resolved customer complaints and negotiated satisfactory solutions to enhance customer satisfaction.
- Communicated respectfully with potential clients to foster positive relationships.
- Arranged appointments for potential customers to facilitate consultations. with prospective customers based on our associates' schedule.
Food Service Cashier/Server
Freakin' Unbelievable Burgers
Farmington Hills, USA
09.2014 - 05.2016
- Enhanced customer experience through attentive and personalized service.
- Delivered courteous, patient, and friendly service to customers consistently.
- Monitored orders to ensure timely and organized delivery to customers.
- Recorded customers' orders at drive-thru and counter.
Education
Associate Degree - Applied Science
Oakland Community College
Farmington Hills, MI12-2020
High School Diploma -
Clintondale High School
Clinton Township, Mi06-2016
Skills
- Excellent phone manner and articulation
- Microsoft Office
- Excellent communication skills
- Strong organizational skills
- Self-motivated
- Ability to multitask
- Experience in working in a fast paced environment
- Record keeping
Languages
Bilingual (fluent Spanish, Fluent English)
Timeline
Senior Loan Processor
Coast 2 Coast Lenders
01.2025 - Current
Loan Processor
Central Mortgage
06.2022 - 05.2024
Senior Client Communications Specialist
Quicken Loans
05.2017 - 06.2022
Sales Associate
TruGreen
10.2016 - 04.2017
Food Service Cashier/Server
Freakin' Unbelievable Burgers
09.2014 - 05.2016
Associate Degree - Applied Science
Oakland Community College
High School Diploma -
Clintondale High School