Natalia Austin
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Primary Care Medical Assistant
Fast Pace Urgent Care
Mount Juliet
06.2025 - Current
- Facilitated patient check-in and registration, ensuring a smooth entry to care.
- Collected patient vital signs and recorded medical histories.
- Organized and maintained examination rooms for efficient execution of medical procedures.
- Performed phlebotomy
- Communicated test results and lab updates to patients and healthcare providers.
- Performed telehealth visits based on patients needs
- Aided healthcare providers during patient examinations and treatments to enhance quality of care.
- Administered injections, medications, and treatments as prescribed by the physician.
Patient Advocate
Ro Health
Mount Juliet
03.2025 - 05.2025
- Assisted patients in navigating healthcare systems and accessing necessary services.
- Collaborated with healthcare providers to coordinate patient care plans and resources.
- Educated patients on their rights and available healthcare options at Ro Health.
- Resolved patient inquiries and concerns with empathy and professionalism daily.
- Scheduled appointments and managed follow-up communications with patients effectively.
- Participated in team meetings to discuss patient needs and service improvements.
- Facilitated communication between providers, patients, and family members.
- Assisted with the completion of insurance paperwork for patient coverage.
Front Desk Receptionist
Rayus Radiology
Murfreesboro
05.2022 - 05.2025
- Greeted patients and visitors with professionalism and warmth.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and directed inquiries to appropriate staff members.
- Assisted in coordinating patient flow to minimize wait times effectively.
- Collected patient information and verified insurance details efficiently.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Explained policies and procedures to visitors.
Medical Assistant PRN
Ascension Saint Thomas
Murfreesboro
09.2024 - 02.2025
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated referrals for patients.
- Collected and processed laboratory specimens for testing.
- Educated patients on treatment plans and medication instructions.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Senior Sales Associate
Old Navy
Murfreesboro
05.2020 - 05.2022
- Guided customers in product selection with personalized recommendations, enhancing their shopping experience.
- Upheld visual merchandising standards to improve store presentation and attract customer interest.
- Processed transactions efficiently using point-of-sale systems for smooth checkouts.
- Trained new associates on store policies and customer service techniques, ensuring consistent service quality.
- Resolved customer complaints in a professional manner.
- Identified opportunities for process improvement within the sales team.
Education
Blackman High School
Murfreesboro, TNSkills
- Electronic health records
- Phlebotomy techniques
- Vital signs measurement
- Patient education
- Insurance verification
- Healthcare coordination
- Effective communication
- Medical terminology
- Team collaboration
- Appointment reminders
- Quick problem solver
Certification
- CCMA (NHA)
- BLS AND CPR (ALS)
- OSHA
Timeline
Primary Care Medical Assistant
Fast Pace Urgent Care
06.2025 - Current
Patient Advocate
Ro Health
03.2025 - 05.2025
Medical Assistant PRN
Ascension Saint Thomas
09.2024 - 02.2025
Front Desk Receptionist
Rayus Radiology
05.2022 - 05.2025
Senior Sales Associate
Old Navy
05.2020 - 05.2022
Blackman High School